Nhi Tran

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Schedule and facilitate office meetings and produce relevant reports and minutes of meetings, as required.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Work with internal team and partners to submit clients’ applications.
• Communicate with educational providers and other relative parties to ensure all applications are processed, and all required documents are received on time.
• Follow up on clients’ applications.

• Participated in regular training sessions for continuous improvement in retail knowledge and skills.
• Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
• Developed strong product knowledge to provide accurate information and expert advice to customers.
• Managed inventory for optimal stock levels and efficient merchandise presentation.

- Provided exceptional customer service to fulfill diverse print and copy requests, ensuring high-quality outputs and customer satisfaction.

- Managed photocopying, binding, and manipulation of PDF files to meet specific customer requirements.

- Maintained a meticulous approach to detail, ensuring accuracy and consistency in all printed materials produced.

- Acted as a resource for customers, providing expert advice on print options, materials, and finishing techniques to achieve desired outcomes.