Summary
Overview
Work History
Education
Skills
Certification
PERSONAL
Timeline
Generic

Nicolle Higgins

Christchurch,New Zealand

Summary

Customer service professional with experience in hospitality, barista, and kitchen health and safety. Committed to continuous learning and professional development. Proven track record of supporting team success in high-pressure environments. Skilled in communication, relationship-building, and handling customer concerns. Hardworking, proactive, and dedicated to delivering top performance. Proficient in various POS systems and quick to adapt to new software. Physically fit, honest, reliable, with a positive attitude and sense of humor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CLEANER

SHARMAN PROPERTY SERVICES, CHRISTCHURCH
01.2018
  • Perform commercial cleaning of school premises.
  • Clean and disinfect washrooms and toilets as well as classrooms, large areas and teachers’ rooms.
  • Comply with all health and safety regulations including wearing appropriate PPE.
  • Ensure stock levels of cleaning products and equipment are maintained. Report any low levels of stock to the Team Leader.
  • Major Achievements:
  • Commended by management for being a hardworking and efficient team player with high attention to detail.
  • Paid attention to all Health and Safety requirements and ensured these were strictly complied with.
  • Consistently delivered a high standard of service in a friendly and professional manner.

BARISTA

MUFFIN BREAK, CHRISTCHURCH
01.2017
  • Deliver a friendly and courteous level of service to customers.
  • Take customer orders and make coffees and other hot drinks.
  • Accurately complete cash and Eftpos sales transactions.
  • Carry out regular cleaning and maintenance tasks.
  • Major Achievements:
  • Worked in a timely and efficient manner to maximise the flow of customers during busy periods and received numerous compliments for providing quality coffee and ensuring orders were correct.
  • Proactively maintained the café to ensure it was clean and inviting to customers.

Brista

Halswell Bakery
06.2023 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Retail Cashier

Npd Petroleum
04.2022 - 08.2023
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .

Retail Sales Associate

Caltex Service Station
05.2022 - 11.2022

Kitchen Hand Manger

ADDINGTON RACEWAY EVENT CENTRE, CHRISTCHURCH
01.2015 - 01.2020
  • Provide assistance to the Chef and other team members.
  • Provide a high level of service to a diverse range of customers.
  • Answer questions regarding the menu and food served.
  • Provide a clean and tidy work area, strictly following health and safety practices.
  • Major Achievements:
  • Developed a very positive rapport with customers and received a number of commendations for providing excellent service and ensuring patrons enjoyed a quality dining experience.
  • Demonstrated strong face to face communications and interpersonal skills, along with the ability to deal effectively with difficult customers and situations.
  • Worked effectively and safely with commercial dishwashers and handled busy periods well.

Education

None -

Cashmere
Christchurch

Skills

  • Professional appearance
  • Customer service
  • Reliability and punctuality
  • Attention to detail

Certification

  • Site Safe Passport Civil (2019)
  • First Aid Certificate – St John (2019)
  • Kitchen Health & Safety Course (2017)
  • Barista Certificate (2023
  • Certificate in Hospitality (Level 1 & 2) (2015)

PERSONAL

Languages: Fluent (written & oral) in English.

Timeline

Brista

Halswell Bakery
06.2023 - 11.2023

Retail Sales Associate

Caltex Service Station
05.2022 - 11.2022

Retail Cashier

Npd Petroleum
04.2022 - 08.2023

CLEANER

SHARMAN PROPERTY SERVICES, CHRISTCHURCH
01.2018

BARISTA

MUFFIN BREAK, CHRISTCHURCH
01.2017

Kitchen Hand Manger

ADDINGTON RACEWAY EVENT CENTRE, CHRISTCHURCH
01.2015 - 01.2020

None -

Cashmere

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