Opeta Ioane
Auckland,Manukau
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Secure Parking
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Baderdrive Doctors
12.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Parcel Sorter
NZ Post
03.2020 - 09.2022
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
Team Leader
LSG Sky Chefs NZ
02.2019 - 02.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Business And Technology
Manukau Institute Technology
Auckland, NZ06.2024
Business Administration
Future Skill Academy
Manukau 06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Payment Processing
- Customer satisfaction measurement
Certification
Certificate level 2 & 3 Business Administration
Timeline
Receptionist
Baderdrive Doctors
12.2022 - 12.2023
Customer Service Representative
Secure Parking
02.2022 - Current
Parcel Sorter
NZ Post
03.2020 - 09.2022
Team Leader
LSG Sky Chefs NZ
02.2019 - 02.2020
Business And Technology
Manukau Institute Technology
Business Administration
Future Skill Academy
Certificate level 2 & 3 Business Administration
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