Pablo Riviello

• Greet customers, answer questions and recommend specials to increase profits.
• Provided exceptional service to high volume of daily customers.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Maintained detailed records of sales transactions and daily shift reports.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Handled food safely and kept spaces clean to protect customers from foodborne illness. Maintain proper sanitation.
• Supervised and trained staff in customer service, food handling, and safety protocols.

• Greeted customers, provided menus and answered questions about menu items.
• Took accurate food and drink orders, using a POS ordering software system.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
• Checked on guests during meals to ensure satisfaction with each course.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Demonstrated up-selling techniques when appropriate to increase restaurant sales.

• Memorized dining room floor plans and understood seat number system.
• Assisted servers to optimize guest dining experience.
• Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
• Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

Managed daily operations of coffee shop, including scheduling staff and ordering supplies.

• Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
• Ensured compliance with health and safety regulations in the workplace.
• Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
• Conducted regular inventory checks to ensure adequate stock levels were maintained.
• Addressed customer complaints promptly and professionally, resolving issues effectively.

• Greeted customers, provided menus and answered questions about menu items.
• Assisted guests with making food and beverage selections.
• Resolved customer complaints in a polite manner according to company policy.
• Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
• Greeted customers, answered questions and recommended specials to increase profits.