Summary
Overview
Work history
Skills
REFEREES
Timeline
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Petra Nganu

Auckland,New Zealand

Summary

Dedicated Recovery Administrator with strong organisational skills. Successful at managing multiple priorities with positive attitude. Reputation for hard work, punctuality and willingness to learn new things.

Overview

5
5
years of professional experience

Work history

Recovery Administrator

ACC
Auckland, New Zealand
2022.06 - Current
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully supported clients via tasks, phone calls and emails within tight deadlines.
  • Privacy checking documents ensuring we are only sending relevant information
  • Managing incoming provider calls, actioning their request and/or transferring their call to the managing department

Store Manager

Lovisa
Auckland, New Zealand
2019.06 - 2022.06
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Leveraged strong working knowledge of products and systems within retail industry.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Provided outstanding customer service.

Skills

  • Customer-focused
  • Problem-solving
  • Communication skills
  • Ability to prioritize
  • Team building
  • Time management
  • Positive attitude
  • Dependable
  • Team player

REFEREES

Kerry Clark 

Team Leader - ACC

027 204 1752

Makkala Henkleman

Regional Manager -  Lovisa Jewellery

027 392 4006

Timeline

Recovery Administrator

ACC
2022.06 - Current

Store Manager

Lovisa
2019.06 - 2022.06
Petra Nganu