Caravanning
Phil Torr
Pre Sales Analyst
Dunedin,Otago
Summary
Experienced Engineer and Analyst with over 26 years of experience in the information technology and services industries. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Pre-Sales Analyst
Fujifilm Business Innovation NZ
03.2022 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Enhanced interfaces to promote better functionality for users.
- Identified and resolved problems through root cause analysis and research.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Installed system updates to address vulnerabilities and reduce security issues.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Trained and supervised staff on equipment maintenance and safety procedures.
Customer Support Engineer
FujiXerox NZ
08.2020 - 03.2022
- Used remote diagnostic tools to identify sources of certain customer issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Explained complex technology-related issues in understandable terms to customers.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Trained and supervised staff on equipment maintenance and safety procedures.
Solutions Support Engineer
CSG Technology (Formally Konica Minolta)
07.2016 - 08.2020
- Set up and administered Printer and Photocopier systems and configurations.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Communicated with clients to verify roots and causes of their problems.
- Trained and supervised staff on equipment maintenance and safety procedures.
Service Engineer
Gilbarco (NZ) (Formally GEC Avery)
02.1997 - 07.2016
- Escalated and re-produced problem to internal development sources to reach solution.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Performed periodic testing of all networks and systems.
- Tested customer samples, designed testing concept and presented solutions to customers.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Installed, configured and tested equipment on specialized platforms.
- Adjusted machine settings to maximize performance and equipment longevity.
- Performed troubleshooting and repair for complex electrical equipment.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Investigated and corrected mechanical problems with machinery.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Trained and supervised staff on equipment maintenance and safety procedures.
DocuTech Operator
Uniprint - University Of Otago
06.2005 - 06.2005
- Fed raw materials into machines.
- Set up machines to start production cycles and controlled machine settings.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Computer Technician
Logan Park High School
02.1996 - 11.1996
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
Education
NZCE - NZCE in Electronics And Computer Technology
01.1995 - 11.1996
High School -
04.2001 - 11.1994
Interests
Scouting
Photography
3D Design & Printing
Timeline
Pre-Sales Analyst - Fujifilm Business Innovation NZ
03.2022 - Current
Customer Support Engineer - FujiXerox NZ
08.2020 - 03.2022
Solutions Support Engineer - CSG Technology (Formally Konica Minolta)
07.2016 - 08.2020
DocuTech Operator - Uniprint - University Of Otago
06.2005 - 06.2005
Logan Park High School - High School,
04.2001 - 11.1994
Service Engineer - Gilbarco (NZ) (Formally GEC Avery)
02.1997 - 07.2016
Computer Technician - Logan Park High School
02.1996 - 11.1996
Otago Polytechnic - NZCE, NZCE in Electronics And Computer Technology
01.1995 - 11.1996
Skills
Information gathering
Problem-Solving
Critical Thinking
Organization and Time Management
Training and Development
Good Telephone Etiquette
Pre-sales support
Technical consulting
Requirements management
Dependable and Responsible
PPE Compliance
MS Office
Maintenance and Repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Voluntary Work
Scouts Aotearoa - Cub Leader - Kew Corstorphine Scout Group
Former Board Member and Board Chair - Concord School