Pia Sorensen
Waitara
Summary
Experienced Hospital Receptionist & Administrator. Sound knowledge of healthcare, medical terms, patient handling, healthcare privacy, regulations, values and visions of Te Whatu Ora Taranaki. Adherence to high patient service standards. Medical terminology knowledge.
Custom in different business software programs, such as IBA, Concerto, Expect & SAP
Experienced Customer Order Services & Administrator in fast-paced International customer service centre environments, with expertise in delivering support services and resolving customer complaints.
Efficient in Microsoft Outlook, Word and Excel. Independent or team worker.
Overview
40
40
years of professional experience
Work History
Maternity Ward Administrator & Receptionist
Health New Zealand / Te Whatu Ora Taranaki
02.2022 - 10.2024
- Responsible for the Maternity Reception, all administration of the 2 Maternity wards and Neonatal Unit at Taranaki Base Hospital
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Making or cancelling patient appointments as required.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Secretary & Treasurer
Waitara Swimming and Surf Life Saving Club Inc
02.2017 - 07.2019
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning for club activities, competitions and social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Order Service Administrator
International Färg AB (International Paint)
05.2010 - 10.2014
- Sole responsibility for Marine Sweden, Denmark and Iceland
- Sole Customer Order Service & Sales Order desk for the Swedish & Danish Shipping Companies worldwide.
- Back up for Norway & Finland Customers.
- Duties include: Receive, place and follow up of orders local and international
- Raising PO internationally.
- Invoice customer or associates orders.
- Arrange special deliveries, track deliveries
- Place international orders through our Associates offices.
- Credit and process claims
- Order special stock for warehouse
- Enter new paint recipes in the business system
- Request new recipes from Colour Laboratory
- Support Sales Managers and Field Technicians
- Ensure correct prices for each customer and give prices as per request
- Request proof of delivery from International Orders, either through Shipping Company, Vessels Captain or their Agent
- Visit customer on site and at annual spring lunches
- Built and deepened relationships with account representatives to support long-term company objectives
- Consulted with customers regarding needs and addressed concerns
- Support financial department
- Train new staff as required
- Compiling work manuals for new employees.
Customer Service Administrator
Henkel Norden AB
09.2006 - 03.2009
- Responsible for Danish, Swedish and Norwegian Industrial customers
- Receiving orders via email, fax & telephone daily
- Placing orders in SAP
- Confirming orders to customer
- Invoicing customers
- Entering and processing claims
- Arranging for special deliveries and following up on delayed deliveries
- Ordering new or low stock items through our planners
- Informing customer on products and forwarding to technical help if required
- Support to sales representatives in the field.
Telephone Sales and Customer Services Representative
Diagonal Förlag AB (EIS)
04.2006 - 09.2006
- Customer services representative for European Information Services
Customer services
Transcom AB
01.2006 - 03.2006
- Customer Insurance assignment for 3 months
Core Midwife
Taranaki District Health Board
05.2002 - 06.2005
- Staff Midwife working in all areas such as; Antenatal, labour, postnatal and Community Midwife, based at New Plymouth Maternity
- Monitored health of pregnant women and unborn babies through pregnancy, delivery and postnatally.
- Cared for and assisted mothers during labour, birth and post-partum
Career
Trevallyn Home & Hospital
06.1995 - 02.1996
- Career for the elderly in a private hospital and rest home.
Insurance Sales Representative
Combined Insurance Company (NZ) Ltd
01.1991 - 12.1991
Shop Assistant
Gladstone & Waiwakiwi Food Plaza
10.1984 - 11.1986
Education
Bachelor of Midwifery -
Wintec - Waikato Polytechnic
01.2001
Skills
- Customer relations and Customer Services
- Discretion and confidentiality
- Adaptable & Flexible
- Dedicated & Respectful team worker
- IBA, Concerto, SAP
- Telephone Etiquette
- Reception desk management
- Microsoft Outlook, Word, Excel
- Medical terminology
- Document scanning and digitization
- Scheduling appointments
Timeline
Maternity Ward Administrator & Receptionist
Health New Zealand / Te Whatu Ora Taranaki
02.2022 - 10.2024
Secretary & Treasurer
Waitara Swimming and Surf Life Saving Club Inc
02.2017 - 07.2019
Customer Order Service Administrator
International Färg AB (International Paint)
05.2010 - 10.2014
Customer Service Administrator
Henkel Norden AB
09.2006 - 03.2009
Telephone Sales and Customer Services Representative
Diagonal Förlag AB (EIS)
04.2006 - 09.2006
Customer services
Transcom AB
01.2006 - 03.2006
Core Midwife
Taranaki District Health Board
05.2002 - 06.2005
Career
Trevallyn Home & Hospital
06.1995 - 02.1996
Insurance Sales Representative
Combined Insurance Company (NZ) Ltd
01.1991 - 12.1991
Shop Assistant
Gladstone & Waiwakiwi Food Plaza
10.1984 - 11.1986
Bachelor of Midwifery -
Wintec - Waikato Polytechnic
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