Summary
Overview
Work History
Education
Skills
Timeline
Generic

Poonam Sharma

Māngere East

Summary

Dynamic professional with extensive experience in customer service and order processing at Pak n Save Manukau. Proven ability to enhance customer satisfaction and streamline inventory management. Skilled in eCommerce platforms and adept at resolving inquiries efficiently, ensuring a seamless shopping experience. Committed to delivering exceptional service and fostering team collaboration.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Online Assistant

Pak n save Mankau
Mankau
10.2024 - 06.2025
  • Managed online customer inquiries and resolved issues promptly.
  • Coordinated product listings and ensured accurate information on the website.
  • Assisted with inventory management and updated stock levels regularly.

Checkout Supervisor

New world
Remuera
03.2015 - 09.2023
  • Supervised checkout staff, ensuring efficient customer service and smooth transactions.
  • Managed cash registers, handling cash and electronic payments accurately.
  • Trained new employees on checkout procedures and customer service standards.

Customer Service Administration Assistant

Tio pablo
Wiri
03.2010 - 10.2014
  • Managed customer inquiries through phone, email, and in-person interactions.
  • Assisted in processing customer orders and maintaining accurate records.
  • Coordinated with team members to resolve customer issues efficiently.

Education

Diploma in Business And Accounting - MYOB Software

Edenz College
Auckland
03.2009 - 03.2011

Bachelor of Arts - Economics, Computer Application

Guru Nanak University India
India, Amritsar
01.2007 - 03.2009

Skills

  • Customer service
  • Order processing
  • Inventory management
  • Ecommerce platforms

Timeline

Online Assistant

Pak n save Mankau
10.2024 - 06.2025

Checkout Supervisor

New world
03.2015 - 09.2023

Customer Service Administration Assistant

Tio pablo
03.2010 - 10.2014

Diploma in Business And Accounting - MYOB Software

Edenz College
03.2009 - 03.2011

Bachelor of Arts - Economics, Computer Application

Guru Nanak University India
01.2007 - 03.2009
Poonam Sharma