Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

PRAFULIT KUMAR

Auckland,AUK

Summary

Versatile Software Engineer / Technical Consultant with over six years of experience delivering scalable software solutions and providing technical support across business environments. Skilled in .NET, C#, SQL, and Azure, with additional hands-on experience in Azure Functions, Terraform, and Docker. Strong ability to communicate technical concepts clearly, collaborate with teams and clients, and design practical, maintainable solutions.

Overview

9
9
years of professional experience

Work History

Software Engineer

Cin7 Ltd
11.2019 - Current
  • Develop and maintain key software features using C#, .NET, SQL, and Azure.
  • Refactor legacy systems following SOLID principles and modern design patterns.
  • Work with product and QA teams to translate business requirements into technical solutions.
  • Build and enhance CI/CD pipelines, Azure Functions, and deployment automation.
  • Support infrastructure setup using Terraform and Docker.
  • Conduct code reviews and mentor newer developers.

Senior EDI / 3PL Support Specialist

Cin7 Ltd
07.2018 - 11.2019
  • Acted as a technical liaison between clients, developers, and 3PL providers.
  • Supported EDI integrations using X12 and EDIFACT standards.
  • Analyzed and resolved software issues affecting data flow and order processing.
  • Recommended long-term improvements to enhance integration reliability.

Senior Technical Support Specialist (Tier 2)

Concentrix
06.2017 - 07.2018
  • Provided advanced troubleshooting for Windows, macOS, and cloud systems.
  • Handled escalations and guided Level 1 teams through complex technical issues.
  • Improved internal documentation and first-call resolution rates.
  • Ensured strong communication between end users and technical teams.

Technical Support Specialist (Tier 1)

Concentrix
06.2016 - 06.2017
  • Delivered first-level technical support for hardware, software, and network issues.
  • Maintained a 95%+ customer satisfaction rate.
  • Escalated complex cases and followed through to resolution.

Education

Diploma - Computer Science and IT

AWI Education Group
Auckland
01.2016

National Diploma - Computing

AWI Education Group
Auckland
01.2015

Skills

  • Programming & Frameworks: C#, NET Core, NET Framework, ASPNET Core Web API, JavaScript, React
  • Cloud & DevOps: Azure, Azure Functions, CI/CD Pipelines, Terraform (basic), Docker (basic), Git, Azure DevOps
  • Database Management: Microsoft SQL Server, T-SQL, Stored Procedures, Entity Framework (ORM)
  • Consulting & Collaboration: Client communication, issue analysis, technical documentation, process improvement
  • Practices & Tools: Agile (Scrum), SOLID Principles, Design Patterns, Swagger, Visual Studio, Postman, Jira
  • SQL
  • Team collaboration
  • Agile methodologies
  • Software development lifecycle
  • Web technologies
  • JIRA
  • Software development

Timeline

Software Engineer

Cin7 Ltd
11.2019 - Current

Senior EDI / 3PL Support Specialist

Cin7 Ltd
07.2018 - 11.2019

Senior Technical Support Specialist (Tier 2)

Concentrix
06.2017 - 07.2018

Technical Support Specialist (Tier 1)

Concentrix
06.2016 - 06.2017

National Diploma - Computing

AWI Education Group

Diploma - Computer Science and IT

AWI Education Group
PRAFULIT KUMAR