PRAFULIT KUMAR
Auckland,AUK
Summary
Versatile Software Engineer / Technical Consultant with over six years of experience delivering scalable software solutions and providing technical support across business environments. Skilled in .NET, C#, SQL, and Azure, with additional hands-on experience in Azure Functions, Terraform, and Docker. Strong ability to communicate technical concepts clearly, collaborate with teams and clients, and design practical, maintainable solutions.
Overview
9
9
years of professional experience
Work History
Software Engineer
Cin7 Ltd
11.2019 - Current
- Develop and maintain key software features using C#, .NET, SQL, and Azure.
- Refactor legacy systems following SOLID principles and modern design patterns.
- Work with product and QA teams to translate business requirements into technical solutions.
- Build and enhance CI/CD pipelines, Azure Functions, and deployment automation.
- Support infrastructure setup using Terraform and Docker.
- Conduct code reviews and mentor newer developers.
Senior EDI / 3PL Support Specialist
Cin7 Ltd
07.2018 - 11.2019
- Acted as a technical liaison between clients, developers, and 3PL providers.
- Supported EDI integrations using X12 and EDIFACT standards.
- Analyzed and resolved software issues affecting data flow and order processing.
- Recommended long-term improvements to enhance integration reliability.
Senior Technical Support Specialist (Tier 2)
Concentrix
06.2017 - 07.2018
- Provided advanced troubleshooting for Windows, macOS, and cloud systems.
- Handled escalations and guided Level 1 teams through complex technical issues.
- Improved internal documentation and first-call resolution rates.
- Ensured strong communication between end users and technical teams.
Technical Support Specialist (Tier 1)
Concentrix
06.2016 - 06.2017
- Delivered first-level technical support for hardware, software, and network issues.
- Maintained a 95%+ customer satisfaction rate.
- Escalated complex cases and followed through to resolution.
Education
Diploma - Computer Science and IT
AWI Education Group
Auckland01.2016
National Diploma - Computing
AWI Education Group
Auckland01.2015
Skills
- Programming & Frameworks: C#, NET Core, NET Framework, ASPNET Core Web API, JavaScript, React
- Cloud & DevOps: Azure, Azure Functions, CI/CD Pipelines, Terraform (basic), Docker (basic), Git, Azure DevOps
- Database Management: Microsoft SQL Server, T-SQL, Stored Procedures, Entity Framework (ORM)
- Consulting & Collaboration: Client communication, issue analysis, technical documentation, process improvement
- Practices & Tools: Agile (Scrum), SOLID Principles, Design Patterns, Swagger, Visual Studio, Postman, Jira
- SQL
- Team collaboration
- Agile methodologies
- Software development lifecycle
- Web technologies
- JIRA
- Software development
Timeline
Software Engineer
Cin7 Ltd
11.2019 - Current
Senior EDI / 3PL Support Specialist
Cin7 Ltd
07.2018 - 11.2019
Senior Technical Support Specialist (Tier 2)
Concentrix
06.2017 - 07.2018
Technical Support Specialist (Tier 1)
Concentrix
06.2016 - 06.2017
National Diploma - Computing
AWI Education Group
Diploma - Computer Science and IT
AWI Education Group