Rachael Havili
Papamoa,BOP
Summary
Front Office Manager with excellent skills in customer service, office management and administrative support. Professional and tactful in all situations with focus on increasing satisfaction and retention. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
10
10
years of professional experience
Work History
Sales Coordinator / Office Manager
MediaWorks NZ
Tauranga, BOP
01.2022 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Developed working knowledge of Saleforce to effectively track sales leads and activities.
- Supported MediaWorks industry sales team by preparing proposals and benchmarking reports.
Sales Consultant
Devan
Tauranga, BOP
11.2020 - 12.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Receptionist Administrator
Bay Venues
Tauranga
04.2018 - 11.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for Bay Swim clients, adhering to internal policies while accommodating individual customer needs.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Production Operator
Comvita
Paengaroa
01.2015 - 04.2018
- Set up and adjusted machines for day-to-day operations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Took part in company-offered training sessions to improve skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Documented production information via daily system logs and discussed issues with management.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and junior on-site staff.
Territory Sales Manager
Alsco, Fresh & Clean
Kingsland, AUK
07.2011 - 02.2014
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Expanded product distribution by adding more than 100 new distribution points in region.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Serviced 200 customer accounts every month while devoting significant energy to prospecting new leads with 85% conversion rate.
Education
High School Diploma -
NZ Radio Training School
Auckland, NZ11.2008
School C: English And Geography - Speech And Drama
Edgewater College
Pakuranga, NZ1998
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Acquiring New Customers
- Team Motivation
- Computer Proficiency
- Organised and efficient
- Cash Handling and Reconciliation
- Delegation and Supervision
- Office Supplies and Inventory
- Payroll Administration
Timeline
Sales Coordinator / Office Manager
MediaWorks NZ
01.2022 - Current
Sales Consultant
Devan
11.2020 - 12.2021
Receptionist Administrator
Bay Venues
04.2018 - 11.2020
Production Operator
Comvita
01.2015 - 04.2018
Territory Sales Manager
Alsco, Fresh & Clean
07.2011 - 02.2014
High School Diploma -
NZ Radio Training School
School C: English And Geography - Speech And Drama
Edgewater College
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