Rata Cutts
Moera,WGN
Summary
Proven track record in improving customer satisfaction and safety standards, notably with Interislander Kiwirail. Skilled in emergency procedures and customer service, demonstrating reliability and strong work ethic, contributing to workplace achievements without compromising my service quality or efficiency, my commitment to a collaborative work environment and high standards shines through in fast-paced situations, where I've been able to enhance passenger experiences alongside my barista skills, form the core of my professional ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Interislander Kiwirail
Wellington, WGN
11.2021 - Current
- Demonstrated excellent communication skills while interacting with passengers
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures
- Used excellent customer service skills in addressing passengers' needs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between crossings
Crew Member
Mcdonalds
Wainuiomata, WGN
08.2017 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with my teammates
- Helped maintain a clean dining area for customers, boosting overall satisfaction during their visit.
- Accurately operated cash register to process customer payments.
- Contributed to increased sales by upselling menu items and promoting special offers.
Food and Beverage Attendant
Bistro 52 (Training Restaurant)
Wellington, WGN
07.2017 - 11.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared areas, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Processed payments and provided receipts to establish proof of transaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Processed payments for orders and provided customers with change.
Education
NCEA Level 3 - Food And Beverage Service
Wellington Institute of Technology
Wellington, WGN11.2017
NCEA Level 2 -
Wainuiomata High School
Lower Hutt, WGN10.2016
NCEA Level 1 -
Wainuiomata High School
Lower Hutt, WGN11.2015
Skills
- Customer Assistance
- Reliability and punctuality
- Food and Beverage Service
- Passenger Assistance
- Emergency Procedures
- Customer Service
- First Aid
- Strong Work Ethic
- Cleanliness and sanitation
- Safety Procedures
- Food and beverage preparation
- Team Collaboration
- Creative Thinking
- Safety Demonstrations
- Passenger Interaction
- Beverage Service
Accomplishments
- Customer Service Award from my Red Shirt in school's program
- GET Training Award (Work Readiness)
Which I recieved GET Training (GROW)
Certification
New Zealand STCW certificates
- Elementary First Aid ( Basic First Aid)
- Personal Safety and Social Responsibility
- Fire Fighting and Fire Prevention ( Basic Fire training)
- Personal Survival Techniques (Basic Survival)
- Proficiency in Security Awareness Training
-Host Responsibility Certificate
Timeline
Cabin Crew Member
Interislander Kiwirail
11.2021 - Current
Crew Member
Mcdonalds
08.2017 - 01.2019
Food and Beverage Attendant
Bistro 52 (Training Restaurant)
07.2017 - 11.2017
NCEA Level 3 - Food And Beverage Service
Wellington Institute of Technology
NCEA Level 2 -
Wainuiomata High School
NCEA Level 1 -
Wainuiomata High School