Ria Negi
Auckland
Summary
Results-oriented professional with expertise in administration, communication, and project management. Seeking a Project Administrator role at Brian Perry Civil to leverage strong administrative skills, effective communication, and attention to detail for the successful delivery of projects. Committed to contributing to the company's growth and success through efficient management of information systems and adherence to Key Performance Indicators (KPIs).
Overview
5
5
years of professional experience
Work history
TELEPHONE ACCOUNT MANAGER
Activata Prepay
05.2021 - 12.2023
- Creating and executing campaigns
- Crafting email campaign in a way that makes the customer want to engage
- Profiling customers who best fit the campaign
- Make outbound calls to retailer selling SIM cards
- Keeping a track of sales made on a weekly and monthly basis
- Submitting a re-stock request to my manager when the stock is used up.
Customer care technical support
Activata Prepay
10.2019 - 04.2021
- Troubleshoot EFTPOS machines over phone
- Understand and acknowledge issues faced by customers
- Answer customer queries regarding the terminal and sim card top-ups
- Make outbound calls to our customers to check know if the customers have terminals with the latest software and make replacements.
Reconciliation
Independent Elections
09.2019 - 10.2019
- Worked for the Auckland elections
- Checked and corrected the votes loaded by the approval and validation teams
- Maintained confidentiality at all times.
Financial Crime Analyst, ENHANCED DUE DILIGENCE TEAM
ASB Bank
02.2019 - 05.2019
- Worked closely with ASB database
- Dispositioned ASB customers as False Positive, Confirmed and Unconfirmed depending how closely the customer's profile matched with the Sanctioned alerts
- In case of lack of information, the alerts were escalated.
Education
POSTGRADUATE DIPLOMA IN BUSINESS INFORMATION SYSTEMS, Managerial Accounting, Project Management, Business Intelligence, Data Analytics and Data Management -
UNIVERSITY OF CANTERBURY
BACHELOR OF BUSINESS ADMINISTRATION - Marketing
AMITY GLOBAL BUSINESS SCHOOL, MUMBAI
Skills
- Transactional Analysis
- Research
- Analytical Skills
- Identification Verification
- MS Office Tools
- Communication
- Attention to Detail
- Problem Solving
- Adaptability
- Relationship Building
Accomplishments
- Qualified for a Sales Incentive Trip to Port Douglas, Australia at Activata Prepay
- Awarded the Dean's Award scholarship | University of Canterbury
- 3rd position in MYOB IT Regional Level | 2018 | University of Canterbury
- See Me Live Finalist | 2018 | Global China Connection | University of Canterbury
Languages
English – Working Proficiency
Hindi – Working Proficiency
Custom
- Cameron Woods, National Sales Manager, Activata Prepay, 021-153-0587, Cameron.Woods@activata.co.nz
- Delnaz Rana, HR Manager, Compass (Until September 2021), 022-044-3012, delnazr8@gmail.com
Timeline
TELEPHONE ACCOUNT MANAGER
Activata Prepay
05.2021 - 12.2023
Customer care technical support
Activata Prepay
10.2019 - 04.2021
Reconciliation
Independent Elections
09.2019 - 10.2019
Financial Crime Analyst, ENHANCED DUE DILIGENCE TEAM
ASB Bank
02.2019 - 05.2019
POSTGRADUATE DIPLOMA IN BUSINESS INFORMATION SYSTEMS, Managerial Accounting, Project Management, Business Intelligence, Data Analytics and Data Management -
UNIVERSITY OF CANTERBURY
BACHELOR OF BUSINESS ADMINISTRATION - Marketing
AMITY GLOBAL BUSINESS SCHOOL, MUMBAI