Rishabh Jaggotta
Overview
7
7
years of professional experience
Work History
Telephone Account Manager
George Weston Foods
04.2025 - Current
- Onboarding new customers and increasing revenue from existing customer base
- Analyzed account performance data to identify opportunities for upselling and cross-selling services.
- Focus on call cycle achievement of 85% and above while driving meaningful conversations and gathering market competitor data from existing customer base
- Collaborated with internal teams(Supply chain, customer service and productions) to resolve customer inquiries and ensure timely service delivery.
- Implemented account specific strategies across different accounts to maximize yields in terms of sales and returns
Technical Advisor
RAA
South Australia
03.2024 - 01.2025
- Sales and service in the financial services contact centre
- Implement and monitor key performance indicators
- Continuously met sales targets while maintaining a high level of quality and learning how the insurance sector works
Account Manager
Elite Business Systems
09.2022 - 03.2024
- Lead point of contact for client base of over 100 customers
- Stay in regular touch with my clients and help renew their print hardware lease agreements over lengthy periods of time
- Develop long-term relationships with key business and C-suite executives within my portfolio of clients
- Liaise between clients and cross-functional internal teams to ensure timely and successful delivery of print solutions to my client base
- Preparing and presenting proposals and responding to RFP requests from potential business customers
Account Manager/Business Development Manager
2degrees
09.2021 - 09.2022
- Establishing and nurturing strong relationships with key customers while proactively identifying new business opportunities within existing accounts
- Grew revenue by cross-selling and up-selling 2degrees solutions that met the client needs
- Managed base of over 50 clients and brought new clients on board through referrals, cold calling and email marketing
- Brought on board new clients and took them through the journey to move to 2degrees
- I was the first point of contact and post-sales support person for all my clients
Outbound Sales Specialist (Consumer)
2degrees
02.2019 - 08.2021
- Outbound sales - Acquire and sign on new broadband and mobile customers from competitors through effective discovery and objection handling
- Achieve assigned sales targets
- Cross sell products across a gamut of campaigns - consumer broadband, pre2post, new connections, rural services and win backs for customers who were previously associated with the brand
- Provided technical support and assistance to customers during my role as a customer care executive
Summary
Dynamic sales professional with a strong background in FMCG, and telecom industries. Proven expertise in key account management, business development, and negotiation. Passionate about driving revenue growth, understanding customer needs, and delivering exceptional customer service. Seeking opportunities to apply these transferable skills in new and challenging setting.
Timeline
Telephone Account Manager
George Weston Foods
04.2025 - Current
Technical Advisor
RAA
03.2024 - 01.2025
Account Manager
Elite Business Systems
09.2022 - 03.2024
Account Manager/Business Development Manager
2degrees
09.2021 - 09.2022
Outbound Sales Specialist (Consumer)
2degrees
02.2019 - 08.2021