RICHARD MO'UNGA
Auckland,NZ
Summary
Compassionate social and human service professional with a strong background in supporting diverse populations, including individuals with disabilities and mental health challenges. Demonstrates effective communication and crisis intervention skills, alongside the development of personalized care plans. Proven track record in delivering successful interventions that promote positive behavior change, enhance self-esteem, and facilitate social integration. Aiming to leverage expertise in a role that further advances community well-being.
Overview
11
11
years of professional experience
Work History
Youth Support Worker
Senate Nursing Bureau
Auckland, Auckland
10.2021 - Current
- Facilitated activities for vulnerable youth and supported individual needs.
- Cultivated strong client relationships by fostering a safe expression environment.
- Partnered with experts like social workers, psychologists, and psychiatrists to address client needs.
- Delivered services in compliance with regulations and standards.
- Completed evaluations of client requirements and documented advancement toward objectives using standardized procedures.
- Participated in court hearings concerning client cases upon supervisor's request.
- Collaborated with families, schools, community organizations, and other stakeholders in providing effective interventions for youth in need of assistance.
- Coordinated efforts to enhance growth across mental, emotional, and educational domains.
- Facilitated client transportation between home and school seamlessly.
- Provided nurturing assistance to empower youth towards achieving independence.
- Reported significant behavioral changes while maintaining comprehensive records of daily interactions.
Delivery Courier
Aramex
Auckland, NZ
03.2021 - 10.2021
- Scanned inbound and outbound packages to sort for destination.
- Reported any accidents or incidents involving self or others immediately following incident.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Sales Assessor
Smart Energy Solutions
Auckland, NZ
09.2019 - 11.2020
- Contributed to process enhancement through actionable suggestions.
- Generated custom quotes tailored to client requirements.
- Delivered engaging presentations at client sites.
- Created leads for solar energy solutions to establish new accounts.
- Achieved ongoing success in exceeding revenue objectives through new lead generation and client identification.
- Developed remote work strategy to enhance lead generation post-pandemic.
- Achieved more than 10% over monthly performance targets.
Retention Specialist
Solarcity
Auckland, NZ
02.2019 - 08.2019
- Leveraged in-depth product and service knowledge to ensure outstanding customer interactions.
- Applied expertise in customer experience to develop tailored retention strategies.
- Analyzed market trends and competitor benchmarks to enhance benefits and compensation strategies.
- Trained team members on best practices and protocols.
Sales Specialist
Solarcity
Auckland, NZ
08.2017 - 02.2019
- Engaged with warm prospects to strengthen relationships and secure leads.
- Prepared tailored quotes, detailed proposals, and formal contracts for client engagements.
- Evaluated customer's electricity consumption for investment returns.
- Demonstrated product functionalities to customers and addressed technical queries to facilitate purchase decisions.
- Developed balanced pricing strategies and executed contracts for customer purchase deals.
Outreach Specialist
Solarcity
Auckland, NZ
08.2016 - 08.2017
- Achieved consistent outreach goals by proactively establishing initial customer interactions.
- Presented to prospective clients and responded to diverse inquiries about products.
- Recorded and managed sensitive client data in Salesforce.
- Arranged consultations for 30-40 prospective clients each week.
Outbound Sales Agent
Youi Insurance
Auckland, NZ
02.2015 - 08.2016
- Developed client base by converting internet leads into potential opportunities.
- Assessed customer needs by engaging in attentive listening and probing inquiries.
- Maximized profitability by cross-selling suitable services based on customer preferences.
- Developed coaching resources to enhance skillsets of new hires and underperforming staff.
- Maintained highest record for cross-selling success and premium sales.
- Conducted comprehensive needs analysis to offer appropriate insurance products for all vehicle + contents needs.
- Sought out new clients and developed clientele by networking to find new customers.
Sales Agent
Vodafone NZ - Salmat
Auckland, NZ
03.2014 - 02.2015
- Executed high-volume cold calls, achieving significant growth in sales conversions.
- Boosted sales by emphasizing the benefits of products aligned with customer needs.
- Acquired new customers while maintaining existing ones by proactively addressing individual needs.
- Fostered client relationships to establish trust and loyalty.
- Enhanced productivity by effectively cross-selling complementary solutions.
Skills
- Sales expertise
- Client Account Management
- Business Development
- Advanced Problem Solving
- Understanding of Child Development
- Conflict Resolution
- Special Needs Expertise
- Youth development
- Behavioral interventions
- Emotional support abilities
- Environmental management
Languages
Tongan
Native/ Bilingual
Tagalog
Limited
Voluntary Service
Missionary at The Church of Jesus Christ of Latter Day Saints
December 2011
Served a voluntary mission in the Philippines, Olongapo Mission. As a missionary, I was able to serve the people of the philippines speaking their native tongue, tagalog, sharing the gospel and providing help daily.
References
References available upon request.
Timeline
Youth Support Worker
Senate Nursing Bureau
10.2021 - Current
Delivery Courier
Aramex
03.2021 - 10.2021
Sales Assessor
Smart Energy Solutions
09.2019 - 11.2020
Retention Specialist
Solarcity
02.2019 - 08.2019
Sales Specialist
Solarcity
08.2017 - 02.2019
Outreach Specialist
Solarcity
08.2016 - 08.2017
Outbound Sales Agent
Youi Insurance
02.2015 - 08.2016
Sales Agent
Vodafone NZ - Salmat
03.2014 - 02.2015
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