Rosamatala Tuilagi
Auckland,AUK
Summary
An energetic, ambitious individual who has developed a mature and responsible approach to any tasks undertaken. Skilled in working under pressure, a people's person and enjoys socializing with people creating bonds that will benefit the team. Effective communication with work colleagues as well as working well with different people and cultures. Reliable and trustworthy, always strive to be my best self to ensure my worthiness of any work position.
Overview
5
5
years of professional experience
Work History
Health Transport Coordinator
Hato Hone St John Ambulance
Mt Wellington, Auckland
02.2023 - Current
- Ensured prompt dispatch of ambulances.
- Managed the coordination of patient transfers while being actively involved in responding to emergencies alongside DHBs.
- Provided guidance to drivers on routes, traffic conditions, hazardous materials handling procedures and safety protocols.
- Handled customer/hospital (DHB's) inquiries regarding patient transfers information, scheduling issues and other related topics.
- Prepared invoices for customers detailing charges (ambulance quotes) for transportation services rendered.
- Assisted in the training and development of incoming team members.
People Leader
Hato Hone St John Ambulance
Mt Wellington, Auckland
08.2021 - 05.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led a team of 6 individuals. Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Organized monthly one-on-one meetings with each team member to discuss individual goals and objectives.
- Monitored progress of calls, providing necessary assistance when needed.
- Ensured that all staff members followed company policies and regulations.
- Resolved conflicts between team members in a timely manner.
- Conducted regular feedback sessions with the team to identify areas of improvement in processes or procedures.
- Assisted in employee recruitment, hiring and interview processes.
Customer Service Representative
Hato Hone St John Ambulance
Mt Wellington, Auckland
03.2020 - 08.2021
- Took on the role of a Vaccination Advisor at Healthline 3 months within this role through a contract with Whakarongorau.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Telecare Representative (Medical Alarms)
Hato Hone St John Ambulance
Mt Wellington, Auckland
10.2019 - 03.2020
- Provided customer service by answering product and service related questions.
- Assisted in the development of marketing strategies for products and services.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Participated in training sessions designed to improve overall job performance.
Education
Human Resource And Organizational Behavior
Brigham Young University
Laie Hawaii01-2019
History and Geography
South Pacific Form Seven
Western Samoa12-2015
Skills
- Documentation skills
- Critical Thinking
- Decision-Making
- Quick Learner
- Incident Reporting
- Data Entry
- Complaint resolution
- Customer Service Skills
- Computer Proficiency
- Work Planning and Prioritization
- Problem-Solving
- Attention to Detail
Timeline
Health Transport Coordinator
Hato Hone St John Ambulance
02.2023 - Current
People Leader
Hato Hone St John Ambulance
08.2021 - 05.2022
Customer Service Representative
Hato Hone St John Ambulance
03.2020 - 08.2021
Telecare Representative (Medical Alarms)
Hato Hone St John Ambulance
10.2019 - 03.2020
Human Resource And Organizational Behavior
Brigham Young University
History and Geography
South Pacific Form Seven
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