Summary
Overview
Work History
Education
Skills
Accomplishments
References
PERSONAL SKILLS
INTERESTS
Timeline
Generic

Sam Leabourn

Auckland,AUK

Summary

I am experienced in relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust, and close deals. Track record of exceeding sales targets, and contributing to team objectives. I am a hardworking employee, enthusiastic about learning any field inside and out. I pursue opportunities to learn new skills and contribute to group success, while offering strong administrative, relationship-building, and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Sales Representative & Account Manager

Espresso Direct/Ignite Coffee
04.2025 - Current
  • Cultivated relationships with clients to enhance customer satisfaction and loyalty.
  • Identify sales opportunities through market research and customer feedback analysis.
  • Delivered product demonstrations, showcasing features and benefits to potential customers.
  • Collaborated with marketing team to develop promotional strategies that increased brand visibility.

Technical Services and Machine Sales

Atomic Coffee Roasters
04.2024 - 03.2025
  • Technician, Machine Sales, Installation and Parts
  • Whilst working at Atomic I stayed close to my passion of coffee by working on the machines themselves. I expanded my knowledge on the output of coffee and the technology that goes into the process.
  • Self-motivated, with a strong sense of personal responsibility.

Duty Manager

The Akarana Eatery
11.2021 - 11.2024
  • Manager, Barista, Bartender and Senior Waitstaff.
  • While working here I began off working as a barista and front of house, but eventually took up the role as duty manager as it was offered to me. Through this opportunity, I have expanded my knowledge on stock ordering, managing staff members and handling money on a more up close level. During this time I have gained my managers license.
  • Supervised daily operations to ensure exceptional service standards and guest satisfaction.

Barista

Bicycle Junction
04.2022 - 11.2022
  • Barista and Front of House
  • While working at Bicycle Junction I was able to expand my coffee knowledge and customer service skills. I was working hands on with specialty coffee as well as making food.

Front of House, Barista and Bartender

The Egmont Street Eatery
08.2020 - 11.2022
  • Barista, Bartender and Waitstaff

Education

Bachelor of Communications - Public Relations And Linguistics

Massey University
Wellington and Distance, New Zealand
11-2024

NCEA Level 3 -

Glendowie College
Auckland, New Zealand
1 2019

Skills

  • Full Car Licence
  • Customer service
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Upselling and cross selling

Accomplishments

  • Electrical Appliance Serviceperson 2024
  • NZ Alcohol Licence 2023

References

  • Liam, Heaven, Head Front of House manager - The Akarana Eatery, heaven@akaranaeatery.co.nz, 021 082 45281, The Akarana Eatery
  • Liam, Barry, Shop Owner - Racket Academy, liam@racketacademy.co.nz, 021 058 8330, Racket Academy

PERSONAL SKILLS

  • Self-Motivated
  • During 2023 and 2024 I was both studying and working full time. This meant I did not have a lot of spare time and meant I had to manage my time accordingly depending on what took priority.
  • Hard working
  • Whilst working in the hospitality industry and studying full time, I have learnt very much so how to work hard no matter what job. I enjoy working hard as it becomes more satisfying seeing everything come together at the end to make a final product.
  • Reliable
  • When it comes to work I am always willing to help out. Whether that means helping someone out while working or covering a colleagues shift if need be. Being punctual is something I really strive to be. It is important not only for yourself but to show it
  • Personable
  • I grew up in a big family with there being quite a large age gap between myself and my oldest sibling, it gave me great first hand encounters of older generations and how they communicated and spoke to one another.
  • Communication
  • I am a very confident and sociable person. I'm easy get along with and talk to. I am very use to dealing with people of all different ages and ethnicities. I pride my self of my communication skills as I have used them a lot previously.

INTERESTS

I like to live an active and healthy lifestyle. I am a member at 2 separate squash clubs in Auckland and play games as frequently as I can, while also playing in tournaments over the weekend. I also play football for the Uni Mount Bohemian Club.

Timeline

Sales Representative & Account Manager

Espresso Direct/Ignite Coffee
04.2025 - Current

Technical Services and Machine Sales

Atomic Coffee Roasters
04.2024 - 03.2025

Barista

Bicycle Junction
04.2022 - 11.2022

Duty Manager

The Akarana Eatery
11.2021 - 11.2024

Front of House, Barista and Bartender

The Egmont Street Eatery
08.2020 - 11.2022

Bachelor of Communications - Public Relations And Linguistics

Massey University

NCEA Level 3 -

Glendowie College
Sam Leabourn