Samir Nepali
Queenstown
Summary
Professional checkout team leader with strong focus on customer service and efficiency. Skilled in managing staff, coordinating schedules, and ensuring operational excellence. Known for fostering teamwork and adapting to changing environments to achieve superior results. Reliable, adaptable, and driven by commitment to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Checkout Supervisor
New World Queenstown
02.2023 - Current
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
Food and Beverage Attendant
Sangri-la Hotel Pokhara
07.2020 - 02.2022
Receptionist
Rhino Hotel
01.2019 - 03.2020
Education
BHM - Management
Southern Institute of Technology
Invercargill, NZ07-2025
No Degree - Management
Santinikunja
Pokhara07-2021
Skills
- Workplace safety
- Cash handling expertise
- Employee scheduling
- Task delegation
- Customer complaints handling
- Customer service
- Attention to detail
- Team leadership
- Verbal and written communication
- Safety procedures
- POS system troubleshooting
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Workplace Conflict Resolution Certificate – Mediators Without Borders.
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Checkout Supervisor
New World Queenstown
02.2023 - Current
Food and Beverage Attendant
Sangri-la Hotel Pokhara
07.2020 - 02.2022
Receptionist
Rhino Hotel
01.2019 - 03.2020
BHM - Management
Southern Institute of Technology
No Degree - Management
Santinikunja
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