Sandra Ng
Flat Bush,New Zealand
Summary
Experienced professional with over 20+ years in compliance-related positions. Strong verbal and written communication skills, adept at effectively conveying complex information to diverse audiences. Known for systematic and diligent approach, consistently ensuring adherence to regulatory requirements and maintaining a high level of accuracy in all tasks.
Overview
29
29
years of professional experience
Work History
Compliance Manager
Westpac New Zealand Limited
02.2020 - Current
- Embedding the Compliance Management and Conduct Risk Management frameworks in related operational activities;
- Managing key Compliance control activities, including incident management, Compliance attestation, reporting and key policy registers;
- Responsible for regulatory change processes
- Providing Compliance guidance in relation to new or amended regulatory change that impact WNZL's activities
- Continuous development and deployment of Compliance policies and procedures to support WNZL’s business;
- Coordinate and provide assistance to WNZL's Speaking Up Program
- Assistance with specialist Compliance project work (as and when required).
Vice President
Bank of America Merrill Lynch
10.2018 - 06.2019
- Responsible for horizontal oversight of APAC AML-related regulatory, policy and standard implementation processes across 12 APAC countries
- Act as liaison between Regional Compliance and business units with respect to emerging regulatory and policy/standard issues, working with Front Line Units (FLUs) to facilitate compliance with all regulations, laws, policies and standards as well as to drive end to end clarity
- Ensure effective practices are put in place to drive FLUs adherence to applicable AML laws, regulations and standards and to facilitate the socialization across enterprise of emerging AML requirements
- Participate in operational and governance routines to ensure proper controls are in place to implement updated policy, standard and procedures with appropriate management-level reporting on progress to completion
- Support the engagement process with Business and Operations across different lines of business to perform gap assessments and facilitate the evaluation of whether changes to existing procedures are needed in order to align to current policy, standards and local regulatory requirements
- Track and report status of implementation of policy, standards and local regulatory requirements
- Contribute and participate in the reporting and escalation routines to monitor adherence and identify ramifications of non-compliance and failure to close gaps by the identified timeline
- Monitor exception requests and confirm they are submitted through the established governance routines; including ensuring adequate business justification, assessment of risk and mitigating controls are properly documented
Compliance Manager
ASB Bank
06.2012 - 09.2018
- Drive the AML/KYC, CRS & FATCA program for CC&R by reviewing existing procedures and responsible for interpreting, implementing and embedding various legal obligations in accordance to regulatory requirements
- Act as the Business Change Owner for the development, management and implementation of change management strategies for AML, FATCA, CRS and FMCA
- Drive the setup of a centralized on-boarding team within Corporate
- Identify and assess risk of all legal and regulatory compliance obligations and operational risks and ensure proactive and effective controls
- Report on key operational and compliance risks, and risk indicators to inform and provide assurance of effective risk management
- Provide subject matter expertise and advice to relevant internal customers in policy compliance particularly in respect of AML/KYC & FATCA, CRS
- Work with Compliance to deliver training to business units on KYC procedures
- Draft, amend and review Standard Operating Procedures for Business in relations to Customer Onboarding, Local Transaction Monitoring, AML/CFT requirements
- Investigate High Risk Customers (Sanctions/AML concerns) and advise business units whether to continue or exit banking relationships
- Conduct monthly Transactions Monitoring analysis on suspicious alerts
- Other Compliance matters such as Privacy Acts, Insiders Trading matters etc
Vice President
Barclays Capital
10.2009 - 04.2012
- Oversees and provide line management within the Client Onboarding Group (COG)
- Drive the AML/KYC as well as risk and control agenda of COG in Asia Pacific by proactively identifying financial crime, operational and reputational risks and highlighting upcoming compliance and regulatory requirements to Global Head and Senior Management
- Work with global teams to lead key developments in gap controls by adopting best practices and rolling out process improvements initiatives globally
- Work with Risk and Control Team to effectively manage the SAR, Incident Reporting and ORM process and to ensure that the issues raised are factual, root causes are clearly identified, and clear action points are agreed upon
- Continually monitors changes in the workflow in order to provide robust procedures for existing and new processes
- Conduct quarterly deep dive assessment of COG’s workflows and ensure each team’s SOPs are kept up to date to reflect any changes in processes and procedures
- Ensure that KYC and COG’s Quarterly Control Self Assessment, monthly Risk Attestations and SOX testing requirements are completed on a timely basis
- Review manual processes and work with Technology to explore possible automation solutions to minimize risks
- Participate in internal and external audits as well as APAC regulators’ inspections
- Work with Compliance, Risk & Control teams to close out any action points and participate in subsequent assurance testings
- Ensure COG’s BCM framework requirements are met by reviewing and testing business continuity plans and engaging team members to participate in regular test runs
- Maintain strong key stakeholder relationships across Legal and Compliance, Front Office, Technology across global offices
- Undertake ad-hoc AML investigations and/or business reviews, where the need arises
- Engage in NPSO discussions to facilitate the smooth onboarding of new products and business requirements
- To review front to end onboarding process to ensure good client experience across different business groups
- Prepare periodic KPI/MIS reports on projects, capacity, statistics and highlights for management review
- Draft, review and implement APAC KYC and Anti-Money Laundering policies and regional procedures according to Bank and APAC compliance and regulatory requirements
- Act as the hub for APAC KYC teams
- Work with Compliance to review existing KYC regulations and to identify new areas of concerns/sanctioned countries’ list
- Ensure KYC escalation and approval processes are reviewed regularly
- Work with Business and Compliance to establish procedures in accordance with Transaction Review Policy
- Work with Compliance to deliver training to business units on KYC procedures
- Drive adhoc and key projects within the team to deliver process efficiencies and FTE savings
- Assist in driving continual process improvement across GRD in Singapore as well as coordinating re-locating GRD tasks and processes to Singapore
- Performance management and formal appraisal of staff
- Mentor and identify training needs of team members
- Monitor Skills Matrix to measure skills set of staff and process risk
- Plan, administer and control department budgets
Vice President & Head
Oversea-Chinese Banking Corporation Limited
10.2008 - 08.2009
- Direct, plan, organizes
- Direct, plan and oversees the daily running of the new department
- Draft and review SOPs to ensure that tasks are properly defined and documented
- Establish clear guidelines on approval processes and documentation of decisions/sign-offs
- Participate in monthly meetings with Credit and Marketing team members to discuss new clients’ risk appetites and agree on suitable credit risk ratings and collateral thresholds
- Implement, control and evaluate the proper operations of the department in the preparation, negotiation, execution, amendment and safekeeping of global treasury master agreements within the bank
- Direct and advise staff engaged in the negotiation of master agreements, identify, raise and facilitate the prompt resolution of credit, legal and policy issues between the bank and its clients
- Direct effective communication among Credit, Legal, Business units and clients, to establish master agreements that adhere to the Bank’s documentation policies
- Advise and recommend to the Management of recurring credit, legal, operational or policy issues and with respect to ongoing development of procedures in order to maximise efficiencies in the Bank’s overall documentation process
- Work with Technology to implement an online documentation depository system
- Ensure control corporate governance and regulatory compliance procedures are clearly defined within the team
- Conduct training to staff and business units as and when needed
- Plan, administer and control budgets for contracts, equipment and supplies
- Ensure Business Continuity Plans are in place and the ability of staff to work remotely in the event of crisis
- Prepare monthly outstanding reports and briefs for management committees evaluating risk management within the bank
- Draft and implement ongoing documentation templates for the bank after taking into consideration current market practice
Regional Head
Standard Chartered Bank
09.2001 - 09.2008
- Responsible for growing the team from one member to 9 team members across APAC
- Establishing clear operating guidelines and training for new and existing team members
- Work with Legal, Compliance, Credit and Risk to identify potential default scenarios
- Attend Clients’ meetings with Relationship Managers to understand clients’ credit needs
- Assist regional Global Markets Business Units in the preparation, negotiation, execution, amendment and tracking of product documentation
- In the negotiation of master agreements, identify, raise and facilitate the prompt resolution of credit, legal and policy issues; co-ordinate effective communication among Credit, Legal, Business units and clients, to establish master agreements that adhere to the Bank’s documentation policies
- Making recommendations on the management of recurring credit, legal, operational or policy issues and with respect to ongoing development of procedures in order to maximise efficiencies in the Bank’s overall documentation process
- Actively involved in crucial negotiations and executions of complex collateral documentation with major Japanese and Korean banks, enabling the Bank to mitigate its risk exposure
- Providing classroom training to internal and external clients on the terms of the legal agreements
- Participate in APAC ISDA Working Group Committee meetings to discuss on legal, credit and risk issues impacting banks in the region
- Draft, review and implement SOPs to ensure clear continuity
- Participate in Regulators inspection visits and ensure all action points are closed out
Associate
JP Morgan
01.1996 - 01.2001
- Draft, negotiate, track, safe-keep and follow up on Product Specific Agreements (i.e
- Repurchase Agreements, Securities Lending Agreements, Derivative Trading Arrangements, ISDA Agreements), notifying appropriate key parties of changes
- Supports all markets businesses with respect to Regulatory (Know your Client) and in the assembling of Account Opening Packages for new counterparties/clients
- Maintaining and tracking the progress of Account Opening and product agreements
- Works closely with Legal, Credit, Compliance and the business groups (front and middle office) to coordinate and control these activities
- Escalate suspicious activities to Compliance
- Conduct Due Diligence on potential clients and perform reviews on existing clients
- Preparation of monthly/quarterly business specific progress reports on outstanding documentation
- Monthly reconciliation of credit lines with product documentation
- Update DOX system and various JPM databases
- Notify key parties of status changes to negotiations, documentation
- Respond to ad-hoc requests and provide relevant information to Legal, Private Banking, Collateral and key individuals, as required by procedures
- Participate in business control meetings across regions to give updates on the status of documentation
Assistant Manager
Bank of America NT & SA
01.1996 - 12.1996
- Draft, negotiate, track, safe-keep and follow up on all phases of ISDA documentation, notifying appropriate key parties of changes
- Monthly reconciliation of credit lines with product documentation
- Maintaining and tracking the progress of Account Opening and product agreements
Paralegal
Drew & Napier Advocates and Solicitors
01.1996 - 12.1996
- Assisting senior lawyers in the preparation of litigation cases
- Researching on relevant law precedents
- Drafting of letters to the relevant authorities on intellectual property cases
- Applying for trade marks and patent licenses on behalf of clients
Education
Bachelor of Arts - Criminology And Psychology
Simon Fraser University
British Columbia, CanadaSkills
- Risk reviews
- Audit oversight
- Quality controls
- Investigative skills
- Regulatory compliance oversight
- Document reviews
- Regulatory standards
- Information gathering
Professional Affiliation
Association of Certified Anti-Money Laundering Specialists, Active certified member since 2011
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
French
Limited Working
Timeline
Compliance Manager
Westpac New Zealand Limited
02.2020 - Current
Vice President
Bank of America Merrill Lynch
10.2018 - 06.2019
Compliance Manager
ASB Bank
06.2012 - 09.2018
Vice President
Barclays Capital
10.2009 - 04.2012
Vice President & Head
Oversea-Chinese Banking Corporation Limited
10.2008 - 08.2009
Regional Head
Standard Chartered Bank
09.2001 - 09.2008
Associate
JP Morgan
01.1996 - 01.2001
Assistant Manager
Bank of America NT & SA
01.1996 - 12.1996
Paralegal
Drew & Napier Advocates and Solicitors
01.1996 - 12.1996
Bachelor of Arts - Criminology And Psychology
Simon Fraser University
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