Sanjay Baath
Christchurch
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Skilled liquor management professional with proven track record in inventory control, vendor relations, and customer service. Strong focus on team collaboration, driving sales, and adapting to changing needs. Reliable in maintaining compliance with industry regulations and ensuring high standard of product quality and presentation. Proficient in staff training, financial management, and strategic planning to maximize profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dairy and Frozen& Liquor Manager
Foursquare
04.2024 - Current
- Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
- Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
- Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
- Negotiated favorable contracts with suppliers for better pricing and terms, reducing costs while maintaining quality standards.
DUTY MANAGER
PAK'N SAVE
10.2023 - 04.2024
- Regularly circulated around the shop floor and ensured the maintenance of the store's overall appearance
- Controlled store security and ensured end of day procedures were completed as per individual department requirements
- Ensured regulatory compliance across the departments in all areas relating to regulatory impact
- Monitored department staff to ensure service and productivity levels were maintained and staff presented themselves professionally to store guidelines
- Successfully dealt with customer and staff complaints, issues and enquires
PRODUCE BUYER
PAK'N SAVE
01.2022 - 09.2023
- Developed robust channels to source quality products and raw materials during high-demand periods
- Maintained 100% price integrity in the department, ensuring optimised stock holding levels were always maintained and helped manage returns
- Maintained a clean well merchandised produce department and exceeded key KPIs.
- Detail-oriented record keeper and ensured GP targets were met
STOREROOM MANAGER
PAK'N SAVE
04.2018 - 09.2021
- Inventoried warehouse stock on monthly, quarterly and annual basis
- Handled day-to-day shipping and receiving, trained new staff and collaborated with purchasing and production to maintain levels of quality and on-hand inventory
- Analysed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition
- Reduced worker accidents by implementing improved safety standards.
GROCERY SUPERVISOR
PAK'N SAVE
04.2018 - 12.2019
- Managed daily operations of the grocery department including opening and closing procedures.
- Conducted regular audits of stockroom supplies to prevent shortages.
- Supervised and coordinated the activities of grocery clerks to ensure efficient operation of the store.
- Monitored quality of fresh foods and goods, identifying and addressing quality issues with vendors.
- Provided exceptional customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Trained new staff on proper store policies and procedures.
- Examined merchandise for correct display and pricing.
- Enforced safety, health, and security rules.
LEAD FORKLIFT OPERATOR
PAK'N SAVE
04.2018 - 12.2019
- Conducted regular cycle counts on inventory items located in designated areas of the warehouse.
- Bringing all the stock from storeroom into the shop.
- Trained new staff on safe operation of forklift equipment according to company policies.
- Giving the task to other forklift drivers.
SUPERVISOR
AONGATETE
06.2017 - 03.2018
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Set performance goals for staff members and helped teams meet important deadlines.
- Delegated tasks to team members according to individual strengths.
Education
Diploma - Business Management
AGI
Skills
- Team Management
- Visual Merchandising
- Health & Safety Compliance
- KPI Setting and Review
- New Employee Training
- Task Delegation
- Excellent communication
- Loading and Unloading
- Quality control
- Food safety regulations
- Supplier relations
- Inventory Control
- Customer Service
- Problem Solving
- Time Management
- Staff Discipline
- Adaptability and flexibility
- Good Judgment
- Forklift Operation
- Pricing strategy
- Product knowledge
- Active Listening
- Promotions planning
Certification
- Manager Certificate
- Forklift Licence
- First Aid
Languages
English
Full Professional
Timeline
Dairy and Frozen& Liquor Manager
Foursquare
04.2024 - Current
DUTY MANAGER
PAK'N SAVE
10.2023 - 04.2024
PRODUCE BUYER
PAK'N SAVE
01.2022 - 09.2023
STOREROOM MANAGER
PAK'N SAVE
04.2018 - 09.2021
GROCERY SUPERVISOR
PAK'N SAVE
04.2018 - 12.2019
LEAD FORKLIFT OPERATOR
PAK'N SAVE
04.2018 - 12.2019
SUPERVISOR
AONGATETE
06.2017 - 03.2018
Diploma - Business Management
AGI
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