SARAH-JANE WEEL ( THOMSON)
Tauranga,BOP
Summary
Results-driven Senior Skin Therapist at CACI, recognised for significant revenue growth and high customer satisfaction levels. Proficient in developing training programs and mentoring staff, promoting a positive learning atmosphere. Focused on delivering measurable outcomes and strengthening stakeholder connections.
Overview
17
17
years of professional experience
Work History
Senior Skin Therapist
CACI
Tauranga, New Zealand
03.2022 - Current
- Achieved position as one of the leading retail sales skin therapists in New Zealand.
- Part of clinical trial team for CACI New Zealand, contributing to development and testing of new treatments.
- Consistently meeting KPIs on a regular basis.
- Delivered excellent customer service resulting in high retention and satisfaction rates reflected by the NPS score system.
- Drove revenue growth by expanding the client base.
- Enhanced customer satisfaction through building effective rapport and delivering positive outcomes.
- Possess extensive knowledge and skills in this particular area. Consequently, providing adequate training to junior therapists for enhancing their abilities.
- Demonstrated top-notch interpersonal abilities and upheld high standards of personal image in accordance with company's guidelines.
Academic Staff Member – Beauty ( fixed term cover)
Toi Ohomai Institute of Technology
Windermere, Tauranga
02.2025 - 11.2025
- Delivered practical and theory-based teaching across Level 4 Beauty, STP Beauty and Hair, and Nail Technology, ensuring a supportive and engaging learning environment.
- Created and updated teaching resources, assessments, and learning activities to align with program needs and industry standards.
- Supported ākonga through academic guidance, pastoral care, progress tracking, and timely feedback.
- Maintained strong industry engagement, applying hands-on experience to enrich classroom learning.
- Guided learners through practical training by coordinating the daily setup and smooth operation of the teaching salons, ensuring a safe and effective learning environment.
- Played an active role in strengthening program delivery by assisting with class planning, learner recruitment, and ongoing teamwork within the teaching department.
Make-up and Beauty Therapy Educator
Face and Beauty Academy
Tauranga CBD, New Zealand
02.2021 - 03.2022
- Ultraceauticals embedded into curriculum and student online platform training.
- Implemented strategies to ensure that students remained on-task throughout class sessions, resulting in improved productivity and engagement levels.
- Infused literacy and numeracy into daily instruction.
- Synchronized creative instructional methodologies with targeted curriculum goals to maximize academic achievements.
- Achieved moderation status with both NZST and Elite academies.
- Conducted regular evaluations during tutoring sessions to enhance academic performance.
- Provided mentorship to new tutors in developing successful teaching strategies, conducting assessments, and managing time effectively.
- Optimized teaching experience through incorporation of technology in learning sessions.
- Engaged in collaborative discussions with students regarding their educational objectives and established customized learning strategies.
Hair, Make-up, Beauty Educator/Make-up Coordinator
Western Institute of Technology in Taranaki
New Plymouth, New Zealand
01.2014 - 07.2020
- Polytech recognized my exceptional performance and life experience, offering me a position as an educator following graduation.
- Maintained a track record of outstanding performance on regular visits from HITO assessors.
- Managed negotiation process for business partnerships related to course material.
- Managed the scheduling and coordination of LAC meetings.
- Remained up-to-date on professional growth opportunities.
- Ensured efficient allocation of resources by organizing and maintaining products and equipment within specified budget.
- Single-handedly drove an upward trend in annual applications for the new course by effectively managing promotion, stakeholder engagement, and social media initiatives.
- Dedicated to ongoing education and development for continual self-improvement, and kept abreast of current industry trends.
- Collaborated effectively with industry professionals and stakeholders to foster strong partnerships.
- Maximised networking opportunities.
- Effectively coordinated students' engagement in both work experience and significant regional events for hair, makeup, fashion, and beauty sectors.
- Designed and developed self-sufficient course programs, teaching resources, and materials.
- Highlighted the value of strong study habits and devised self-guided learning schedules, inspiring students to formulate individualised study programs.
- Conducted remote and live video classes for a diverse group of students during the COVID-19 pandemic.
- Provided after-hours help to students by responding promptly to emails and online platforms.
- Assessed industry-related courses for assessments.
- Captured and analyzed academic performance data.
- Promoted a culture of inclusion by fostering bi-cultural competency and embracing diverse perspectives.
- Met all deadlines identified for assignments and projects effectively.
- Demonstrated commitment to improved student completion rates through proactive measures, such as increased classroom engagement and fostering passion for learning.
Sales and Marketing
Adia Sales
Eastern Territory, Australia
03.2010 - 01.2012
- Worked in a cold-calling environment for door-to-door sales and kiosk.
- Exhibited strong understanding of various marketing strategies and tactics.
- Addressed unique client requirements, established credibility, ensured exceptional customer service.
- Demonstrated rapid learning abilities to quickly adapt and effectively promote products.
- Successfully achieved income solely based on commissions.
- Increased effectiveness in face-to-face selling by leveraging strong communication skills and ability to work well both independently and as part of a team to achieve desired outcomes.
- Consistently discovering new methods to improve sales techniques and overcome objections.
- Navigated diverse terrains of Australia while working throughout the span.
- Decided to pursue higher education in the beauty industry by moving back to New Zealand.
Retail Manager
Mecca Cosmetica
Sydney, Australia
02.2009 - 03.2010
- Attended regular training sessions to enhance knowledge of skincare and hair products as well as brand-specific training.
- Gained immense knowledge and expertise through rigorous sessions with renowned international artists and founders of leading beauty brands.
- Collaborated with global make-up artists, company founders and skincare experts in prominent store events.
- Played a pivotal role in meeting budget sales goals by providing excellent support and coaching to enhance the abilities of each team member.
- Managed end-to-end stock operations, reducing shrinkage and variances.
- Demonstrated strong leadership skills to drive team success in achieving Financial KPIs and delivering exceptional customer experience.
- Prioritized cleanliness and accurate merchandising to reflect the desired image of the company.
- Transitioned work location for family joining on travels.
Education
Adult Literacy and Numeracy Education Level 5 - Adult Education
Western Institute of Technology in Taranaki
New Plymouth, TKI12.2015
Body Massage Therapy Certification - Anatomy & Physiology, Advanced massage
A.C.E
Taranaki12.2013
Diploma in Beauty Therapy -
Western Institute of Technology in Taranaki
New Plymouth, TKI01.2012
Make-up Artistry and Special Effects - Hair and Make-up
Cut Above Academy
AucklandMedia Arts - Fine Arts
Institute of Technology in Waikato
Hamilton, NZSkills
- Stakeholder relations
- Extensive knowledge in the beauty sector
- Directorship and leadership
- Verbal and written communication
- Critical thinking
- Good listening skills
- Excellent work ethic
- People's engagement
- Work well under pressure
- Curriculum development
- Result-driven
- Pastoral care
- Teaching methodologies
- Training and mentoring
Accomplishments
- CACI clinical trial team member.
- CACI award for top retail sales skin therapist, New Zealand.
- Event work with François Nars, the make-up artist and founder.
- Training with Rae Morris, Australia's top famous make-up artist.
- Training with Ellis Faas, Vogue's world-famous makeup artist and founder.
- Make-up artist for August Models Catalogue high fashion photo shoot.
- New Zealand Fashion Week – make-up artist.
- Lancôme - highest self-starter VIP evening event, highest GWP, top presale target for GWP, and top Counter Manager for recruiting new clients to My Lancôme customer membership for the year. Increase in ranking from 27th to 50th within the year.
References
References available upon request.
Community Service
- National beauty association member.
- ITP hair and beauty educator member.
- Omanu surf lifesaving club member.
- Event head make-up artist and hair stylist for Taranaki fashion wearable arts event for over 3 years.
- Session Taranaki national event- hair and make-up competitions volunteer.
- Look good feel better campaign volunteer for over 6 years.
- Child cancer foundation- volunteer for hair and make-up artist for special occasion events for over 6 years.
- Make a wish foundation- making a children's dream come true makeup and hair volunteer for over 6 years.
Product Training
- Ultraceauticals
- M.A.C
- House of Camille - Katherine Daniels, medik8 and Result time skincare
- Beauty sense - Laclinica skincare, Image skincare and Young Blood Makeup
- Minifies- Kryolan, Paris Berlin, Ben Nye and special effects make-up
- Ellis Faas
- Hourglass - founder Carissa Janes from Los Angeles.
- Nars
- Pure Fiji- product and treatment trained
- Environ Skincare
- Omilux LED Light Therapy
- Clinique
- Lancôme
- Murrad Skincare
- SkinSmiths Skincare
- Dermalogica Skincare
- Revlon
- Patrick Cameron hair training and event workshop
- Sharon Blain hair training
- Wella hair products training
- Schwarzkopf Hair products
- Fudge hair products
Education Training Certificates
- CACI-Dermaplaning training and certificate
- CACI- Dermal Peel training and certificate
- CACI-Advanced hair removal laser diode certificate
- CACI-Dermal micro needling certificate
- CACI-Advanced photo rejuvenation laser certificate
- Qualified moderator assessor with units 4098, 11551, 11552 moderation assessment qualification.
- Mecca Cosmetica management and events certificate
- Adia sales representative and marketing certificate
- Glassons management and sales certificate
- Harry Friedman sales certificate
Timeline
Academic Staff Member – Beauty ( fixed term cover)
Toi Ohomai Institute of Technology
02.2025 - 11.2025
Senior Skin Therapist
CACI
03.2022 - Current
Make-up and Beauty Therapy Educator
Face and Beauty Academy
02.2021 - 03.2022
Hair, Make-up, Beauty Educator/Make-up Coordinator
Western Institute of Technology in Taranaki
01.2014 - 07.2020
Sales and Marketing
Adia Sales
03.2010 - 01.2012
Retail Manager
Mecca Cosmetica
02.2009 - 03.2010
Adult Literacy and Numeracy Education Level 5 - Adult Education
Western Institute of Technology in Taranaki
Body Massage Therapy Certification - Anatomy & Physiology, Advanced massage
A.C.E
Diploma in Beauty Therapy -
Western Institute of Technology in Taranaki
Make-up Artistry and Special Effects - Hair and Make-up
Cut Above Academy
Media Arts - Fine Arts
Institute of Technology in Waikato