Satinder Singh
Takanini,New Zealand
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Duty Manager
Timeson Investment Limited
Auckland, New Zealand
09.2023 - Current
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Collaborated with upper management to improve productivity of operations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Maintained accurate records of staff attendance, sales figures and stock levels.
Sales Representative
VJ Trading ltd
AUCKLAND, NEW ZELAND
08.2022 - 04.2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- I always passionate to set cold call or personal meetings with new business owners in the market and deal with them with competitive pricing strategie.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Conducted competitive analysis to determine pricing, promotions, and marketing strategies.
- Identified target markets through research and developed relationships with key decision makers within those organizations.
- Built strong relationships with existing customers to maintain loyalty and generate repeat business opportunities.
- Set individual sales targets with sales team, aligning with company objectives.
Interior Designer
Akal interior
auckland, newzealand
02.2020 - 08.2022
- Coordinating and supervising construction workers
- Selecting tools and materials
- Making safety inspections and ensuring construction and site safety
- Checking and preparing site reports, designs and drawings
Sales Representative
Z Gas Station
Auckland, New Zealand
01.2018 - 06.2019
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
Sales Representative
Dominos
Auckland, New Zealand
05.2017 - 01.2018
- Greeting customers and taking orders with a smile!
- Operating the cash register and collecting payment from customers
- Making consistent products within Domino's Pizza guidelines
- Maintaining a clean and organized work environment from our customer's viewpoint
Education
Graduate Diploma - Sales and Marketing
Northtec College
Auckland, New Zealand01.2018
Diploma -
NIIT
Amritsar, India01.2016
Bachelor of Arts -
Khalsa College
Amritsar, India01.2015
High School -
Khalsa College
Amritsar, India01.2012
Skills
- Customer Service
- Financial Reporting
- Time Management
- Cash Management
- Inventory Management
- Team Supervision
- KPI Setting and Review
- Customer Communication
Accomplishments
Highest Sale Award, 2019, Got the Highest Sale Award at Z Gas Station in year 2019
Timeline
Duty Manager
Timeson Investment Limited
09.2023 - Current
Sales Representative
VJ Trading ltd
08.2022 - 04.2023
Interior Designer
Akal interior
02.2020 - 08.2022
Sales Representative
Z Gas Station
01.2018 - 06.2019
Sales Representative
Dominos
05.2017 - 01.2018
Graduate Diploma - Sales and Marketing
Northtec College
Diploma -
NIIT
Bachelor of Arts -
Khalsa College
High School -
Khalsa College
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