SHEILA TAHI
Patea,NZ
Summary
I am a dynamic person who has been employed as a community support worker with a proven track record. I'm adept at building relationships and advocating for clients, building trust and rapport within challenged or vulnerable populations and scenarios. I deliver exceptional care while ensuring safety and emotional support, contributing to high customer satisfaction, and effective case management. I am compassionate, with broad experience in providing physical and mental support, and I possess strong interpersonal skills. I am non-judgmental, demonstrating the ability to work collaboratively within multidisciplinary teams, while maintaining focus on client-centered goals and company outcomes.
Overview
13
13
years of professional experience
Work History
Community Support Worker-Mental Health & Addiction
Ngati Maniapoto Marae PACT Trust & Kokiri Trust
Te Kuiti, Waikato King Country
05.2023 - 02.2025
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Provided transportation for clients to various appointments or activities as required.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Developed individualized plans for clients and monitored progress towards goals.
- Developed appropriate treatment plans focusing on each individual's needs.
- Served as an advocate for clients in securing resources such as housing, employment.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HOME HEALTH CAREGIVER
Access Community Health
Auckland, North Shore
03.2016 - 04.2020
- Transported clients to medical appointments and undertook errands meet clientele's needs
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens
- Administered medications and aided self-administration clients to consume medication
- Offered companionship and emotional support to clients remotely and during sessions
- Remained calm and maintained professionalism during times of high emotional stress
- Reviewed written care plans, executed instructions and documented services delivered
- Wrote reports and documented patient conditions, vital signs and medication intake
- Bathed, groomed, dressed and fed patients and provided emotional and psychological support
- Discussed care problems with the supervisor or case manager to find the best solution
RETAIL SALES ASSISTANT
Postie Plus
Kaitaia, New Zealand
03.2013 - 10.2015
- Developed working knowledge of available products and services
- Ticketed merchandise and arranged into eye-catching displays to promote sales
- Monitored store entrance to quickly offer assistance to new customers and build relationships
- Greeted customers and escorted to requested merchandise
- Stayed current on upcoming promotions and merchandise changes to better serve customers' needs
- Worked with loss prevention team to implement strategies for spotting and preventing shoplifting
- Updated signage to reflect temporary promotional pricing or permanent changes
- Used POS system to complete sales and process customer transactions
- Determined needs and advised customers on purchases
- Interacted with customers, providing information and top-notch customer service
- Handled cash and credit transactions, giving correct change and processing orders
- Uphold company standards for brand and merchandise presentation
RECEPTIONIST
Club Physical
Kaitaia, New Zealand
01.2012 - 12.2012
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Picked up, organized and wiped down reception regularly to keep area professional and clean
- Accepted incoming mail and packages and routed to appropriate staff
- Updated and managed digital and physical office records
- Called customers and vendors to set up appointments and obtain information for senior staff
- Issued badges and logged incoming visitors to meet security standards
- Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters
- Stayed on top of the whereabouts of all staff members throughout the day
- Calculated and quoted rates for customers and documented choices in Club Physical system
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
Education
Diploma - MENTAL HEALTH & ADDICTIONS
Wintec Institute
Otorohanga, NZ12-2025
NZ CERTIFICATE IN HEALTH AND WELLBEING Level 1,2,3 - Health support worker, Certificate in Health and wellbeing.
Access Community Health
Auckland, Northshore05.2018
DIPLOMA - Diploma of Interior Design
Interior Design Institute
Auckland12.2015
SMALL BUSINESS AND MANAGEMENT - BUSINESS AND FINANCIAL
Te Wananga O Aotearoa
Tekuiti, King Country07.2004
Skills
- Relationship building
- Product knowledge
- Teamwork and leadership
- Transaction processing
- Merchandise products
- Customer services
- Creative thinking
- Task prioritization
- Multitasking
- Case management
- Patient evaluations
- Patient relationship building
- Medical equipment operation
- Emotional support
- Medication administration
- Mobility assistance
- Patient hygiene management
- Health education
- Infection control procedure
- Deliver exceptional care
- Companionship
- Personal hygiene
- Greet visitors
- Restock shelves
- Problem-solving
- Motivation
- Reception desk management
- Multi-line telephone operation
- Information protection
- File management
- Individualized care
- Client advocacy
- Transportation assistance
- Behavioural support
- Housing assistance
- First aid and CPR
Timeline
Community Support Worker-Mental Health & Addiction
Ngati Maniapoto Marae PACT Trust & Kokiri Trust
05.2023 - 02.2025
HOME HEALTH CAREGIVER
Access Community Health
03.2016 - 04.2020
RETAIL SALES ASSISTANT
Postie Plus
03.2013 - 10.2015
RECEPTIONIST
Club Physical
01.2012 - 12.2012
Diploma - MENTAL HEALTH & ADDICTIONS
Wintec Institute
NZ CERTIFICATE IN HEALTH AND WELLBEING Level 1,2,3 - Health support worker, Certificate in Health and wellbeing.
Access Community Health
DIPLOMA - Diploma of Interior Design
Interior Design Institute
SMALL BUSINESS AND MANAGEMENT - BUSINESS AND FINANCIAL
Te Wananga O Aotearoa