Sherry Wang

• Developed marketing materials for outreach initiatives.
• Designed strategic marketing communications for consumer audiences.
• Supervised promotion and marketing teams.
• Created online promotions through various social media outlets.
• Updated social media sites for admissions branch.
• Managed social media accounts related to Admissions initiatives.
• Developed marketing strategies for product demonstrations.
• Researched new marketing opportunities for sponsorships.
• Assisted with marketing efforts including social media campaigns.

• Generated creative ideas for new campaigns aimed at increasing visibility of the company.
• Assisted in developing budgets for public relations projects and monitored expenditures.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Improved students' written and verbal English skills through personalized learning programs.
• Taught students study techniques and strategies for succeeding on grammar and composition tests.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Teaching online as an assistant during COVID （ for junior high schools in China)

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Monitored and reported student progress and development, offering mentoring as needed.

• Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
• Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
• Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
• Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
• Helping the owner in testing and researching new milk teas and actively participating in the recipes
• Maintain a rational approach to problems and work in stressful situations, with the utmost patience and respect for customers and a commitment to the best possible service during busy hours.

• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
• Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
• Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
• Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
• Properly handle customer complaints and problems, with good problem-solving skills

• Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
• Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.