Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shivani Swastika Dutt

Dunedin

Summary

Dedicated industry professional with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives under pressure and excels in adapting to new situations and challenges to enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Retail Duty Manager

Purcell Supermarket Ltd
05.2023 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Checkout Supervisor

Fresh Choice Supermarket
02.2022 - 05.2023
  • Streamlined checkout processes, leading to increased customer satisfaction.
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
  • Streamlined workflow for faster checkouts and reduced waiting time for customers.
  • Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
  • Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.

Laundryst

O'Conor Home
01.2021 - 02.2022

House Keeping

Carter’s Beach Top10 Holiday Park Ltd
01.2019 - 01.2020

House Keeping

Carters by The Sea
01.2018 - 01.2019

Cashier and forecourt Attendant

On The Go gas Station
01.2013 - 01.2014

Cashier

Shop n Save Supermarket
01.2010 - 01.2011

Education

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University of the South Pacific
01.2008

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A.D.Patel College
01.2007

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Koronubu Sangam School
01.2002

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Team supervision
  • Attention to detail
  • Customer communication
  • Written and oral communication
  • Professionalism and integrity
  • Relationship building
  • Delegating work
  • Verbal and written communication

Accomplishments

  • 2007- Fiji Seventh Form Examination271/400
  • 2006- Fiji School Leaving Certificate Examination288/400
  • 2004- Fiji Junior Certificate Examination437/600

Timeline

Retail Duty Manager

Purcell Supermarket Ltd
05.2023 - Current

Checkout Supervisor

Fresh Choice Supermarket
02.2022 - 05.2023

Laundryst

O'Conor Home
01.2021 - 02.2022

House Keeping

Carter’s Beach Top10 Holiday Park Ltd
01.2019 - 01.2020

House Keeping

Carters by The Sea
01.2018 - 01.2019

Cashier and forecourt Attendant

On The Go gas Station
01.2013 - 01.2014

Cashier

Shop n Save Supermarket
01.2010 - 01.2011

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University of the South Pacific

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A.D.Patel College

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Koronubu Sangam School

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Shivani Swastika Dutt