Shobhit Mathur
Whangaparaoa,AUK
Summary
Dependable professional with 5+ years of experience in various roles in hotel industry. Possessing excellent customer service, office management and administrative support skills coupled with strong communication and team management. Ready for a fresh challenge, a friendly approach and problem-solving skills, set to contribute to a new work environment. Focused on ensuring smooth operations and thrilled to join a successful team.
Work History
Front Office Duty Manager
James Cook Hotel Grand Chancellor
2023.10 - 2024.01
- Maintaining high level of morale and motivation within hotel.
- Ensuring customer relations are maintained at highest standard by recognizing and react to guest complaints in professional manner.
- Meet and greet tour groups, giving warm welcome and ensuring all relevant information is provided.
- Ensuring smooth operation of hotel by developing and maintaining good relationship with all hotel departments.
- Ensuring guest ledgers are checked daily and any outstanding accounts are acted.
Assistant Night Manager
James Cook Hotel Grand Chancellor
2021.09 - 2023.09
- Collation and auditing of cashiering shifts with high accuracy.
- Maintaining hotel security in various situations.
- Responsible for hotel operations in absence of higher management.
- Allocation and oversight of Night Auditor/Night porter duties.
- Handling guest complaints and feedback.
- Assisting with check-ins, check-outs, and providing local information.
- Handling emergency procedures and arranging emergency services.
- Ensuring compliance with alcohol and legislative requirements.
- Conducting training for new team members.
- Completing Daily Flash Report and reporting directly to Directors and owners on daily basis.
Duty Manager
Travelodge Hotel TFE Group
2021.01 - 2021.08
- Allocating rooms and preparing VIP arrival reports.
- Assisting reception and accounts with cash reconciliation.
- Handling guest complaints and providing on-the-spot solutions.
- Providing assistance to housekeeping and reservation teams.
- Training new team members and balancing room inventory.
- Assisting accounts department with approximately 50 daily prepayments and quarterly commission reports.
- Taking up maintenance requests and fulfilling them in absence of maintenance department.
Receptionist
Travelodge Hotel TFE Group
2019.03 - 2020.12
- Operating Protel Hotel Management Software.
- Fulfilling guest requirements and providing information.
- Handling phone calls, emails, and booking-related tasks.
- Updating chargebacks on corporate guests and leisure guests booking through Global Distribution System (GDS)
- Setting up wake up calls and booking taxis and shuttles for guests.
- Answering guest's and travel agents queries and requests through emails and providing them tax invoices/receipts.
Housekeeper
James Cook Hotel Grand Chancellor
2018.04 - 2018.11
- Room cleaning and maintenance.
- Ordering and maintaining linen inventory and high hygiene standards.
- Greet guests and provide assistance.
Education
Graduate Diploma (Level 7) in Hospitality and Tourism Management -
03.2018
- Operational training in Front Office using Opera Property Management System.
- Operational training in Housekeeping.
Bachelor Of Technology In Food Technology And Management - Food Technology
01.2016
Skills
- Data Entry
- Computer Skills
- Proficient in Property Management System
- Microsoft office suite
- Staff Management
- Employee Training
- Employee Supervision
- Room assignment optimization
- Exceptional communication
- Customer Service and Relationship Management
- Guest satisfaction tracking
- Lost and Found Management
- Emergency Response
- Emergency Preparedness
- Shift handover protocol
Timeline
Front Office Duty Manager - James Cook Hotel Grand Chancellor
2023.10 - 2024.01
Assistant Night Manager - James Cook Hotel Grand Chancellor
2021.09 - 2023.09
Duty Manager - Travelodge Hotel TFE Group
2021.01 - 2021.08
Receptionist - Travelodge Hotel TFE Group
2019.03 - 2020.12
Housekeeper - James Cook Hotel Grand Chancellor
2018.04 - 2018.11
Pacific International Hotel Management School - Graduate Diploma (Level 7) in Hospitality and Tourism Management,
National Institute of Food Technology Entrepreneurship And Management (NIFTEM) - Bachelor Of Technology In Food Technology And Management, Food Technology
Certification
- License Controller Qualification (LCQ) issued on 07/10/20
- Manager's certificate, issued on 12/10/20. Renewed 08/16/22.
- Level 1 First Aid issued on 11/06/21.
Statement
I am an adaptable and friendly professional with five years of hotel industry experience, showcasing effective teamwork and leadership. With a keen eye for detail and strong organizational skills, I am eager to apply my diverse skill set to a new professional setting. Ready to learn and contribute, enthusiasm to drive success.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
6
6
years of professional experience
1
1
Certificate