SILKY MEHTA
Manukau,AUK
Summary
Dedicated professional with a proven track record in enhancing customer experiences across security, community patrolling, and delivery services. Skilled in customer-centric practices, collaboration with authorities, and active community engagement. From managing CCTV operations to leading teams, I prioritize customer safety and satisfaction. Experienced in escorting guests, conducting welfare checks, and executing deliveries with a commitment to excellent customer service. My adaptable nature is reflected in working shift patterns for continuous customer support. Overall, my journey showcases a passion for delivering exceptional customer service, contributing to positive experiences, and supporting organizational goals.
Overview
8
8
years of professional experience
Work History
CSO/Valet Parking Driver/ Car Detailing, Grooming
Secure Parking Ltd. Auckland Airport
03.2024 - Current
- Safely transport customers vehicle between secure Parking location, ensuring care and attention to detail
- Provide prompt and dealing with courteous responses to customer inquires and resolve parking related issues
- Operate Airport buggy to carry airport passengers between terminals at Auckland international airport, prioritizing their convenience and safety
- Driving Airport shuttle to carry Valet drivers from one parking to another secure Car Parking locations, ensuring smooth and efficient operation
- Managing staff
- Price negotiating
- Detailing and buffing cars
- Professional Grooming, Wrapping and Modification of cars
- Giving ideas for upgrating car interior and exterior
- Designing car seat covers in different colors
- Conveniencing customers with modern ideas.
- Financial Account handling and cash handling
Patrolling Officer
Global Security Solutions Ltd
02.2022 - 01.2023
- Conducted vigilant patrols with a strong emphasis on enhancing the safety and security of the community
- Engaged with residents and visitors in a friendly and approachable manner, ensuring a positive and reassuring customer experience
- Responded promptly and courteously to inquiries and concerns, demonstrating a commitment to excellent customer service
- Collaborated effectively with local authorities and emergency services to address community needs and concerns
- Maintained accurate records and logs of patrolling activities, contributing to efficient reporting and documentation for the benefit of community safety
- Participated in community outreach programs, fostering positive relationships and ensuring residents feel supported and secure
- Implemented established security protocols and procedures to create a safe and organized environment, prioritizing the customer experience in the community
Security Officer
MBIE
07.2021 - 06.2022
- Operated in the CCTV camera operations room (Comms) with a commitment to enhancing customer safety and security
- Safely escorted all guests and returnees, prioritizing their well-being and providing a positive customer experience
- Conducted regular welfare checks every hour to ensure the comfort and satisfaction of guests
- Demonstrated flexibility by working a shift pattern of 6 days on and 3 days off, ensuring continuous support for guests
- Managed Isolation Facilities with a strong emphasis on Social Distancing and knowledge about Personal Protective Equipment (PPE) to enhance the customer experience
- Collaborated seamlessly with various Government Agencies (NZDF, AVSEC, NZP, MOH, DHB) to ensure a smooth and customer-friendly process
- Diligently maintained records and logs of entries, ensuring accurate documentation to enhance customer service efficiency
- Followed established guidelines and procedures, contributing to a secure and organized environment for the optimal customer experience
Delivery Driver (Part Time)
New Zealand Courier Ltd
01.2021 - 12.2021
- Conducted deliveries with a customer-centric approach, ensuring prompt and accurate service
- Participated in training programs to enhance customer service skills and delivery efficiency
- Proactively addressed and resolved delivery-related issues, fostering positive customer relationships
- Executed strategies to improve delivery services, ensuring customer satisfaction and loyalty
- Ensured compliance with delivery protocols, regulations, and safety standards for a secure and reliable service
- Operated as a reliable and customer-friendly delivery driver, fostering a positive image for the company
- Cultivated positive relationships with customers to enhance the overall delivery experience
- Participated in assessments to improve delivery processes and enhance overall service quality
Site Supervisor
Matrix Security
01.2021 - 06.2021
- Oversaw Isolation Facilities, managing walk-ins, enforcing Social Distancing measures, and demonstrating proficiency in Personal Protective Equipment (PPE) protocols
- Collaborated effectively with Government Agencies, including NZDF, AVSEC, NZP, and MOH, to ensure comprehensive security and operational compliance
- Monitored and observed guests, maintaining a vigilant stance to identify and address any potential security concerns
- Conducted training sessions for new staff, including induction processes, and served as an Events Crowd Controller to ensure a secure and organised environment
- Operated and responded to phone calls, providing timely and accurate information to address inquiries and requests for assistance from both visitors and staff members
Site Supervisor
Armour Guard Security
03.2019 - 12.2020
- Supervised a security team, addressing inquiries and feedback to maintain high customer satisfaction
- Managed daily security operations, including staffing and logistics, for a smooth operational experience
- Proactively addressed and resolved security issues, fostering a positive environment for clients and staff
- Executed strategies to optimize security services, ensuring client satisfaction and retention
- Ensured compliance with security protocols, regulations, and safety standards for a secure environment
- Led and motivated a dynamic security team, fostering a customer-centric culture
- Cultivated positive client relationships for effective security service delivery
Store Manager
Z Service Station Otahuhu
01.2017 - 02.2019
- Led a customer-focused team, addressing inquiries and feedback to ensure high customer satisfaction
- Managed daily operations, including staffing, inventory, and merchandising, to create a seamless customer experience
- Proactively resolved customer issues, fostering a positive environment for customers and staff
- Executed promotional strategies and managed budgets to attract and retain customers
- Ensured compliance with policies, regulations, and safety standards for a secure environment
- Led and motivated a dynamic team, fostering a customer-centric culture
- Conducted assessments to improve customer service processes and enhance overall experience
Education
Diploma in Business Management - Level 7
Queens Academic Group
Auckland01.2015
Bachelor of Science - Electronics
Dyal Singh College
India01.2012
Skills
- Knowledge of Security Technologies
- Physical Fitness and Vigilance
- Crisis Management
- Surveillance and Monitoring
- Communication Skills
Accomplishments
- Full NZ Driving licence with P Endorsement.
- NZ Class 2 Learner Licence.
- NZ Forklift Licence.
- NZ Full Green Valid COA.
- Permanent Resident in NZ.
References
Available on request
Timeline
CSO/Valet Parking Driver/ Car Detailing, Grooming
Secure Parking Ltd. Auckland Airport
03.2024 - Current
Patrolling Officer
Global Security Solutions Ltd
02.2022 - 01.2023
Security Officer
MBIE
07.2021 - 06.2022
Delivery Driver (Part Time)
New Zealand Courier Ltd
01.2021 - 12.2021
Site Supervisor
Matrix Security
01.2021 - 06.2021
Site Supervisor
Armour Guard Security
03.2019 - 12.2020
Store Manager
Z Service Station Otahuhu
01.2017 - 02.2019
Diploma in Business Management - Level 7
Queens Academic Group
Bachelor of Science - Electronics
Dyal Singh College
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