Simeon Afele
Belmont Hills,WGN
Summary
I am an enthusiastic and hardworking individual with a passion for service and have a willingness to take on multiple responsibilities. I have demonstrated abilities in various roles, including strong communication, administration and organisational skills, negotiation and problem-solving with a result-orientated focus. Previous employers have found, to their delight that I am a swift learner and am always ready for a challenge. I approach my work with a positive attitude and a desire to succeed. My friendly, approachable manner enables me to relate confidently to people at various levels and backgrounds whether they are customers, clients, stakeholders, colleagues or managers. I am dependable and consistently look for ways to add value, including supporting my team members when it comes to achieving team goals or tasks assigned.
Overview
13
13
years of professional experience
Work History
Transitional Housing Team Leader
Tuatahi
01.2022 - Current
- Manage all aspects of Transitional Housing Services and Team
- Maintain relationships with referrers and relevant internal and external stakeholders
- Implement robust evaluation processes focusing on monitoring service outcome
- Provide after-hours on-call support
- Create a cohesive and collaborative team environment
- Identifying risks and arranging appropriate resources
- Solutions and recommendations to help resolve complaints and escalations for staff and occupants
- Monthly reporting for management and stakeholders
- Assist the Housing manager with reviewing roles, recruitment and staff orientation.
Housing Support Worker
Tuatahi
01.2021 - 01.2022
- Working with the vulnerable and assisting with housing
- Advocate and look into services for wrap-around support such as mental health, budgeting, addictions, employment, courses to gain qualifications
- Implementing safety plans and completing risk assessments for occupants
- Assist in providing solutions and recommendations to turn around their
- Conduct housing assessments and liaise with government agencies
- High standard record keeping for audit purposes and data
- Providing efficient service delivery in line with Kaupapa and contract
- Effective communication across all levels, occupants, management and other providers.
Senior Customer Service Agent
Corporate Connect Call Centre
01.2011 - 01.2021
- Inbound and outbound calling
- Answer client enquiries on products and systems
- Investigate client complaints and escalations regarding errors, refund requests, system errors and faults
- Assist in providing solutions and recommendations to help resolve these complaints and escalations
- Looking after team and point of contact for escalations during shifts
- I have also worked alongside companies such as ANZ and AMP under secondment to assist with specific campaigns under Corporate Connect.
Education
First Aid
01.2022
Mental Health 101
01.2021
Excel school of performing arts (Auckland)
10.2008
S.A.E Institution (Auckland)
07.2007
Hutt Valley High School
01.2005
Skills
- Excellent verbal and written communication skills
- Good organisational and time management skills
- Bi-lingual – fluent English and Samoan speaker
- Empathetic and customer-focused, builds rapport
- Can work effectively and cooperatively in team environments
- Able to work autonomously
- Acts with initiative
- High personal qualities, friendly, punctual and enthusiastic
- Self-motivated and energetic with a positive attitude
- Professionalism
References
- Mark Masina, Manager at Corporate Connect, 027 556 5859, markmasina@corporateconnect.co.nz
- Varinnia Hunter, Operations Manager, 027 556 5857, varinniahunter@corporateconnect.co.nz
- Sharon Rowell, Corporate Connect General Manager, Contact available on request
Timeline
Transitional Housing Team Leader
Tuatahi
01.2022 - Current
Housing Support Worker
Tuatahi
01.2021 - 01.2022
Senior Customer Service Agent
Corporate Connect Call Centre
01.2011 - 01.2021
First Aid
Mental Health 101
Excel school of performing arts (Auckland)
S.A.E Institution (Auckland)
Hutt Valley High School
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