Sneha Sakpal
Auckland
Summary
People-centric representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Mental Health Support Worker
Ember Korowai Takitini
North Shore
05.2023 - Current
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
Community Support Worker
Emerge Aotearoa
Mt.Albert
07.2021 - 05.2023
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
Community Support Worker
Emerge Aotearoa
Mt.Albert
10.2018 - 04.2021
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Community Support Worker
Geneva Healthcare
North Shore
08.2017 - 10.2018
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
Volunteer Coordinator
Procare
North Shore
08.2017 - 01.2018
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Volunteer
Selwyn Village
Pt.Chevalier
09.2017 - 12.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Dentist
Dental Innovative Centre
India
04.2013 - 05.2017
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Enhanced oral health for patients through comprehensive cleanings, fluoride treatments, and oral cancer screenings.
- Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
Associate Dentist
Shree Om Dental Clinic
India
06.2011 - 02.2013
- Improved patient satisfaction by providing comprehensive dental care and personalized treatment plans.
- Increased clinic efficiency by streamlining appointment scheduling and patient followups.
- Enhanced patient experience with thorough oral hygiene education and preventative care recommendations.
- Collaborated with fellow dentists to develop best practices for complex dental procedures, ensuring optimal outcomes.
Education
Postgraduate Diploma - Health Sciences
Auckland University of Technology
Auckland08.2018
Bachelors In Dental Surgery - Dental Surgery
Bharati Vidyapeeth Deemed University
02.2010
Skills
- Client Engagement
- Excellent Communication Skills
- Customer Service
- Call Management
- Conflict Resolution
- Service Coordination
- Team Player
- Complaint Resolution
- Information Security
- Account Updating
- CRM Software
- Problem-Solving Abilities
- Computer Proficiency
- Microsoft Office Suite
Timeline
Mental Health Support Worker
Ember Korowai Takitini
05.2023 - Current
Community Support Worker
Emerge Aotearoa
07.2021 - 05.2023
Community Support Worker
Emerge Aotearoa
10.2018 - 04.2021
Volunteer
Selwyn Village
09.2017 - 12.2017
Community Support Worker
Geneva Healthcare
08.2017 - 10.2018
Volunteer Coordinator
Procare
08.2017 - 01.2018
Dentist
Dental Innovative Centre
04.2013 - 05.2017
Associate Dentist
Shree Om Dental Clinic
06.2011 - 02.2013
Postgraduate Diploma - Health Sciences
Auckland University of Technology
Bachelors In Dental Surgery - Dental Surgery
Bharati Vidyapeeth Deemed University