Sneha Sakpal
Auckland
Summary
People-centric representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Mental Health Support Worker
Ember Korowai Takitini
05.2023 - Current
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
Community Support Worker
Emerge Aotearoa
07.2021 - 05.2023
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
Community Support Worker
Emerge Aotearoa
10.2018 - 04.2021
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Community Support Worker
Geneva Healthcare
08.2017 - 10.2018
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
Volunteer Coordinator
Procare
08.2017 - 01.2018
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Volunteer
Selwyn Village
09.2017 - 12.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Dentist
Dental Innovative Centre
04.2013 - 05.2017
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Enhanced oral health for patients through comprehensive cleanings, fluoride treatments, and oral cancer screenings.
- Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
Associate Dentist
Shree Om Dental Clinic
06.2011 - 02.2013
- Improved patient satisfaction by providing comprehensive dental care and personalized treatment plans.
- Increased clinic efficiency by streamlining appointment scheduling and patient followups.
- Enhanced patient experience with thorough oral hygiene education and preventative care recommendations.
- Collaborated with fellow dentists to develop best practices for complex dental procedures, ensuring optimal outcomes.
Education
Postgraduate Diploma - Health Sciences
Auckland University of Technology
Auckland08.2018
Bachelors In Dental Surgery - Dental Surgery
Bharati Vidyapeeth Deemed University
02.2010
Skills
- Client Engagement
- Excellent Communication Skills
- Customer Service
- Call Management
- Conflict Resolution
- Service Coordination
- Team Player
- Complaint Resolution
- Information Security
- Account Updating
- CRM Software
- Problem-Solving Abilities
- Computer Proficiency
- Microsoft Office Suite
Timeline
Mental Health Support Worker
Ember Korowai Takitini
05.2023 - Current
Community Support Worker
Emerge Aotearoa
07.2021 - 05.2023
Community Support Worker
Emerge Aotearoa
10.2018 - 04.2021
Volunteer
Selwyn Village
09.2017 - 12.2017
Community Support Worker
Geneva Healthcare
08.2017 - 10.2018
Volunteer Coordinator
Procare
08.2017 - 01.2018
Dentist
Dental Innovative Centre
04.2013 - 05.2017
Associate Dentist
Shree Om Dental Clinic
06.2011 - 02.2013
Postgraduate Diploma - Health Sciences
Auckland University of Technology
Bachelors In Dental Surgery - Dental Surgery
Bharati Vidyapeeth Deemed University
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