SOPHIE GRANT
Auckland,NZ
Summary
Offering abilities in customer service and hospitality, with strong skills in relationship building, teamwork, and adaptability. Experienced in maintaining health code compliance and ensuring a clean, organized environment. Bringing expertise in time management and customer assistance to support diverse roles, Developed key skills in fast-paced customer service environment, adept at managing diverse tasks and ensuring high levels of customer satisfaction. Focused on transitioning into new field where these abilities can be fully utilized to enhance team performance and customer experiences. Looking to leverage strong interpersonal and problem-solving skills in new and dynamic setting. Offering warm and friendly disposition ideal for fostering welcoming atmosphere in customer-centric environment, with strong desire to develop and grow. Brings willingness to learn critical aspects of food service, such as maintaining cleanliness and ensuring quick and accurate service. I am Ready to use and develop communication and teamwork skills.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Akarana Eatery
Auckland, AUK
06.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated point-of-sale systems to process orders and handle cash transactions efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of front-of-house areas to meet health regulations.
- Assisted in training new team members on operational procedures and service standards.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
F&B Steward
EDEN PARK CATERING
Auckland, NZ
06.2025 - Current
- Provided assistance in setting up banquet rooms prior to events, ensuring that tables were properly arranged and stocked with necessary items.
- Swept and mopped floors at appropriate intervals to comply with safety and sanitation standards.
- Performed closing duties such as restocking shelves, organizing storage areas, cleaning dishes, and sweeping floors.
- Set tables for service by placing silverware, dishes and tablecloths in proper place.
- Consistently provided friendly hospitality services that exceeded guest expectations.
- Promptly responded to customer inquiries or complaints with empathy and understanding.
Personal Babysitter
NICKY MCBRIDE
Auckland, NZ
03.2022 - Current
- Developed strong communication skills while interacting with parents and responding to their requests.
- Maintained a positive attitude and outlook while dealing with difficult tasks or behaviors from the children.
- Remained alert throughout work hours in order ensure that all necessary precautions were taken.
- Displayed patience and understanding when teaching kids how to do various things such as tying shoes or brushing teeth.
- Expertise in maintaining a clean environment by washing dishes, doing laundry, vacuuming carpets.
Education
Selwyn College
Auckland, NZSkills
- Dishwashing
- Health code compliance
- Customer assistance
- Relationship building
- Teamwork and collaboration
- Customer service
- Wait staff support
- Budgeting and finance
- Supply restocking
- Hospitality
- Adaptability
- Time management
- Team leadership
- Order taking
- Salesmanship
- Cleanliness
- Table setting
- Greeting guests
- Training and mentoring
Accomplishments
Some accomplishments i have achieved over my years are, silver duke of Edinburgh, best football captain and best football team twice in a row, I have come to learn to lead people and be a good team player due to these accomplishments.
Timeline
FOH Team Member
Akarana Eatery
06.2025 - Current
F&B Steward
EDEN PARK CATERING
06.2025 - Current
Personal Babysitter
NICKY MCBRIDE
03.2022 - Current
Selwyn College
Awards
Duke of Edinburgh, Best football team, Best captain of football team