Sophie Kyle
Ilam
Summary
Conscientious, dedicated cafe assistant and retail and customer service worker with experience in high-volume locations in Auckland. I've been working since I was 15 and was dedicated to starting work, getting to know people, helping out, and feeling like I have some structure within my week alongside studying. I take pride in the skills I have been taught and only seek to further that knowledge. I am familiar with working hard, meeting goals and trying to solve issues where need be; because of this, I have built excellent conflict resolution. It has taken me several years to complete university as I have been on a journey to find a degree that resonates with me. I know now that accounting excites me, and I look forward to progressing in my career. I am familiar with working outside of my comfort zone as I have moved away from Auckland to Christchurch, which was very challenging, not knowing anyone, so I could focus on my degree free of distractions and build personal relationships away from home.
Overview
5
5
years of professional experience
Work History
Checkout Operator
Postie PLus
09.2024 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Checkout operator & Customer Service Representative
The Warehouse
02.2021 - Current
- Receiving and processing payments and adapting to many forms of transactions such as gift cards, EFTPOS, work and income cards, variety payments, purple visa, ZIP, cash
- Learnt the correct way to officially handle money when serving customers and during cash up and the end of night shifts
- Working well under pressure
- Resolving issues by refunds, exchanges or discussing alternative options
- Mentored new team members when need be, taught them how to operate the POS system, health and safety, customer service strategies, and processes of cleaning the workspace efficiently
- Adjusting and managing time while working with big volumes of customers during peak trading hours.
Cafe Assistant
Helensville golf club
10.2019 - 02.2021
- Poured coffee, prepared sandwiches and crafted beverages for approximately 30+ customers per shift
- Rotated stock items and ingredients to maintain efficiency and freshness
- Delivered orders to the kitchen, picked up and checked for accuracy and correct temperature before serving to customers
- Complied with safety and sanitation guidelines to maintain the health and well-being of customers and other staff.
Education
Bachelor of Business - Accounting And Marketing
AUT
Bachelor of Business - Accounting
University of Canterbury
07-2026
High School Diploma -
Kaipara College
Helensville, AUK11.2021
Skills
- Sales transaction management Bagging expertise
- Product knowledge
- Foodservice standards
- POS system expertise
- Willingness to learn
- Conflict resolution
- Time management
- Flexibility and communication
- Returns and Exchanges
- Strong Work Ethic
- Cash Register Operation
- Staff Supervision
- Customer Service
Accomplishments
- Peer support leader at Kaipara college.
- Taking part in the Gateway programme in year 13 of high school.
- Have completed a First aid course and a Health and safety course.
- Possession of a full licence.
- University entrance and merit endorsed in years 11,12 and 13.
- First in level 3 business
- Several volunteering endeavours
References
References available upon request.
Timeline
Checkout Operator
Postie PLus
09.2024 - Current
Checkout operator & Customer Service Representative
The Warehouse
02.2021 - Current
Cafe Assistant
Helensville golf club
10.2019 - 02.2021
High School Diploma -
Kaipara College
Bachelor of Business - Accounting And Marketing
AUT
Bachelor of Business - Accounting
University of Canterbury
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