Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sophie Kyle

Ilam

Summary

Conscientious, dedicated cafe assistant and retail and customer service worker with experience in high-volume locations in Auckland. I've been working since I was 15 and was dedicated to starting work, getting to know people, helping out, and feeling like I have some structure within my week alongside studying. I take pride in the skills I have been taught and only seek to further that knowledge. I am familiar with working hard, meeting goals and trying to solve issues where need be; because of this, I have built excellent conflict resolution. It has taken me several years to complete university as I have been on a journey to find a degree that resonates with me. I know now that accounting excites me, and I look forward to progressing in my career. I am familiar with working outside of my comfort zone as I have moved away from Auckland to Christchurch, which was very challenging, not knowing anyone, so I could focus on my degree free of distractions and build personal relationships away from home.

Overview

5
5
years of professional experience

Work History

Checkout Operator

Postie PLus
09.2024 - Current
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.


Checkout operator & Customer Service Representative

The Warehouse
02.2021 - Current
  • Receiving and processing payments and adapting to many forms of transactions such as gift cards, EFTPOS, work and income cards, variety payments, purple visa, ZIP, cash
  • Learnt the correct way to officially handle money when serving customers and during cash up and the end of night shifts
  • Working well under pressure
  • Resolving issues by refunds, exchanges or discussing alternative options
  • Mentored new team members when need be, taught them how to operate the POS system, health and safety, customer service strategies, and processes of cleaning the workspace efficiently
  • Adjusting and managing time while working with big volumes of customers during peak trading hours.

Cafe Assistant

Helensville golf club
10.2019 - 02.2021
  • Poured coffee, prepared sandwiches and crafted beverages for approximately 30+ customers per shift
  • Rotated stock items and ingredients to maintain efficiency and freshness
  • Delivered orders to the kitchen, picked up and checked for accuracy and correct temperature before serving to customers
  • Complied with safety and sanitation guidelines to maintain the health and well-being of customers and other staff.

Education

Bachelor of Business - Accounting And Marketing

AUT

Bachelor of Business - Accounting

University of Canterbury
07-2026

High School Diploma -

Kaipara College
Helensville, AUK
11.2021

Skills

  • Sales transaction management Bagging expertise
  • Product knowledge
  • Foodservice standards
  • POS system expertise
  • Willingness to learn
  • Conflict resolution
  • Time management
  • Flexibility and communication
  • Returns and Exchanges
  • Strong Work Ethic
  • Cash Register Operation
  • Staff Supervision
  • Customer Service

Accomplishments

  • Peer support leader at Kaipara college.
  • Taking part in the Gateway programme in year 13 of high school.
  • Have completed a First aid course and a Health and safety course.
  • Possession of a full licence.
  • University entrance and merit endorsed in years 11,12 and 13.
  • First in level 3 business
  • Several volunteering endeavours

References

References available upon request.

Timeline

Checkout Operator

Postie PLus
09.2024 - Current

Checkout operator & Customer Service Representative

The Warehouse
02.2021 - Current

Cafe Assistant

Helensville golf club
10.2019 - 02.2021

High School Diploma -

Kaipara College

Bachelor of Business - Accounting And Marketing

AUT

Bachelor of Business - Accounting

University of Canterbury
Sophie Kyle