Through out the years at postie plus i have become the best version of myself today. I am able to excel in relationship building, staff management, and conflict resolution. I have achieved significant improvements in team performance and customer satisfaction through effective coaching and mentoring. I am skilled in staff recruitment and training, demonstrating a strong work ethic and interpersonal skills.
Hi, I’m
Toi’u Maria Wulf
Manurewa,AUK
Summary
Overview
7
years of professional experience
Work History
Postie PlusAuckland, AUK
Assistant Branch Manager
03.2021 - Current
Job overview
- I supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- I trained and developed new team members in alignment with branch service standards and objectives.
- I monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- I supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- I assisted in creating a welcoming branch atmosphere by maintaining cleanliness and organisation.
- I was involved with weekly meetings with the manager and staff to motivate everyone, address concerns, and questions, plan improvements and evaluate progress toward our weekly target goals.
THLAuckland, AUK
Detailer
03.2020 - 05.2022
Job overview
- I was expected to wash and clean the interior and exterior of caravans daily to meet our targets
- I delivered outstanding results under tight deadlines and pressure while maintaining a keen eye for detail throughout all stages of the caravans cleaning process.
- I ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
HMSHostAuckland Airport
Customer Service Cashier
07.2017 - 09.2018
Job overview
- I upheld my consistent organization of work area.
- I enhanced customer experience through positive interactions.
- I consistently delivering outstanding customer support.
- I was professionally trained to count money in draws for the beginning and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
Education
NZMAAuckland, NZ
High School Diploma
12-2018
University Overview
- Diploma Certificate in Early Childhood Education level 5
McAuley High SchoolAuckland, NZ
High School Diploma
12-2016
University Overview
- NCEA Level 1, 2, 3.
Skills
- Team development
- Relationship building and management
- Staff management/ development
- Strong interpersonal skills
- Excellent work ethic
- Conflict resolution
- Coaching and mentoring
- Staff training
- Interviewing and hiring
- Work prioritization
- Goals and performance
- Staff recruitment
Timeline
Assistant Branch Manager
Postie Plus
03.2021 - Current
Detailer
THL
03.2020 - 05.2022
Customer Service Cashier
HMSHost
07.2017 - 09.2018
NZMA
High School Diploma
McAuley High School
High School Diploma