Through out the years at postie plus i have become the best version of myself today. I am able to excel in relationship building, staff management, and conflict resolution. I have achieved significant improvements in team performance and customer satisfaction through effective coaching and mentoring. I am skilled in staff recruitment and training, demonstrating a strong work ethic and interpersonal skills.
Hi, I’m
Toi’u Maria Wulf
Manurewa,AUK
Summary
Overview
7
years of professional experience
Work History
Postie Plus
Assistant Branch Manager
03.2021 - Current
Job overview
- I supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- I trained and developed new team members in alignment with branch service standards and objectives.
- I monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- I supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- I assisted in creating a welcoming branch atmosphere by maintaining cleanliness and organisation.
- I was involved with weekly meetings with the manager and staff to motivate everyone, address concerns, and questions, plan improvements and evaluate progress toward our weekly target goals.
THL
Detailer
03.2020 - 05.2022
Job overview
- I was expected to wash and clean the interior and exterior of caravans daily to meet our targets
- I delivered outstanding results under tight deadlines and pressure while maintaining a keen eye for detail throughout all stages of the caravans cleaning process.
- I ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
HMSHost
Customer Service Cashier
07.2017 - 09.2018
Job overview
- I upheld my consistent organization of work area.
- I enhanced customer experience through positive interactions.
- I consistently delivering outstanding customer support.
- I was professionally trained to count money in draws for the beginning and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
Education
NZMAAuckland, NZ
High School Diploma
12-2018
University Overview
- Diploma Certificate in Early Childhood Education level 5
McAuley High SchoolAuckland, NZ
High School Diploma
12-2016
University Overview
- NCEA Level 1, 2, 3.
Skills
- Team development
- Relationship building and management
- Staff management/ development
- Strong interpersonal skills
- Excellent work ethic
- Conflict resolution
- Coaching and mentoring
- Staff training
- Interviewing and hiring
- Work prioritization
- Goals and performance
- Staff recruitment
Timeline
Assistant Branch Manager
Postie Plus
03.2021 - Current
Detailer
THL
03.2020 - 05.2022
Customer Service Cashier
HMSHost
07.2017 - 09.2018
NZMA
High School Diploma
McAuley High School
High School Diploma
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