Open To Work
Sumati Dhir
New Plymouth,New Zealand
Summary
Seasoned hospitality professional with hands-on experience across front office, food and beverage, house keeping and kitchen. I bring a blend of international exposure along with local experience. Strong background in customer services, sales, and revenue generation with experience at Harvey Norman, and Rydges Hotel.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Agent | Night Auditor
Rydges
Wellington, New Zealand
08.2025 - 01.2026
- Handled guest complaints and maintained EVT protocol to scale up guest experience.
- Financial and Direct Bill reconciliation.
- Collaborated with other departments for operational hygiene and excellence. Upselling rooms to contribute in revenue.
Hotel Attendant
Millenium Hotel
New Plymouth, New Zealand
02.2025 - 08.2025
- Handled bar and monitored fast-paced serviced during rush hours.
- Enhanced guest experience and played a key role during important events.
F&B Attendant
Crowne Plaza
Queenstown, New Zealand
08.2024 - 02.2025
- Helped staff with smooth flow of barista and bar operation.
- Trained new staff.
- Boosted morale of team during rush hours.
Front Office and House Keeping Associate
Quest Hotel
New Plymouth, New Zealand
04.2024 - 08.2024
- Along with front desk, supervised room preparation.
- Converted potential inquiries to bookings.
- Enhanced guest satisfaction.
Sales Associate
Harvey Norman
New Plymouth, New Zealand
09.2023 - 12.2023
- Delivered sales by identifying needs of customers and even recommending products.
- Contributed in revenue through upselling and cross-selling.
- Building long-term relations through services and after-sales support.
Acting Guest Relations Manager
Aloft
05.2023 - 06.2023
- Led the guest relations team ensuring consistent delivery of personalized and memorable guest experience.
- Achieved and exceeded key performance indicators, including Medallia guest satisfaction scores and balanced scorecard metrics.
- Coordinated with other stakeholders to ensure seamless operations and a high standard of service.
Guest Relations Associate
Le Meridien
Gurgaon, India
06.2022 - 05.2023
- Oversaw all aspects of guest relations for a 300-room property, including handling elite guests, special amenities, and personalized services.
- Managed daily guest interactions, ensuring issues were addressed proactively to maintain high guest satisfaction.
- Onboarding and training new staff.
Guest Relations Associate
Marriott
Goa, India
10.2021 - 05.2022
- Delivered quality service to VIP guests, ensuring elevated experiences throughout their stay.
- Assisted team in coordinating guest preferences, surprise amenities, and complaint resolution.
- Promoted Marriott Bonvoy membership and educated guests about loyalty benefits and upgrades.
- Streamlined client onboarding processes, reducing turnaround time by 20%.
Education
Bachelor of applied hospitality and tourism management -
PIHMS
New Plymouth 07.2023 - 01.2027
Diploma in craft course -
Institution of Hotel Management
Hyderabad Skills
- Retail Sales and Target Achievement
- Upselling and Cross Selling
- Sales Closing Techniques
- Inventory
- Training knowledge
- Customer service
- Training and onboarding
- Hospitality and service industry background
References
- Ashlee Manley, Assistant Front Office Manager, Rydges, 027 9533 163
- Raj, Proprietor, Harvey Norman, 021 084 42411
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteSalary Range
$26/hr - $1000/hrTimeline
Guest Service Agent | Night Auditor
Rydges
08.2025 - 01.2026
Hotel Attendant
Millenium Hotel
02.2025 - 08.2025
F&B Attendant
Crowne Plaza
08.2024 - 02.2025
Front Office and House Keeping Associate
Quest Hotel
04.2024 - 08.2024
Sales Associate
Harvey Norman
09.2023 - 12.2023
Bachelor of applied hospitality and tourism management -
PIHMS
07.2023 - 01.2027
Acting Guest Relations Manager
Aloft
05.2023 - 06.2023
Guest Relations Associate
Le Meridien
06.2022 - 05.2023
Guest Relations Associate
Marriott
10.2021 - 05.2022
Diploma in craft course -
Institution of Hotel Management