Surani Gunawardana
Newlands,New Zealand
Summary
Obtaining a social media marketing entry level position where I can use my experience in customer relationship management, use the learned knowledge in digital marketing and enthusiasm for digital information technologies to generate powerful strategies and encourage brand growth.
Overview
18
18
years of professional experience
Work History
Checkout Operator
Food Stuff North Island
Wellington, New Zealand
09.2023 - 12.2023
- Demonstrated good communication abilities to ensure excellent customer experiences
- Used agility and adaptation to understand and adopt local retail methods
- Contributed to a cohesive team dynamic, increasing efficiency and customer satisfaction in a new environment.
Marketing Associate
Pinnacle Creative
Singapore
10.2021 - 04.2022
- Identified potential clients and optimized lead generation methods by analyzing social media
- Successfully scheduled meetings with potential clients, resulting in solid client connections and business growth
- Generated leads for digital marketing agencies through focused email marketing campaigns.
Executive Officer
Bank Of Ceylon
Sri Lanka
09.2005 - 10.2021
- Supervised junior members in banking staff as an Executive Officer
- Served efficiently to clients as a Credit Officer, Recovery Officer, and Customer Complaint Handling Officer
- Worked as a junior executive officer, personal banking officer, and credit assistant and could contribute to generate leads and promote digital banking products, while serving an average of 80 customers per day in the branch
- Served as a Staff Assistant, Teller, and Inquiry Desk Operator, providing excellent customer service to benefit the organization.
Education
Executive master’s in digital marketing -
Aisa e University Malaysia
01.2024
Diploma in Applied Banking and Finance -
Institute of Bankers of Sri Lanka
01.2021
Certification In Information Technology -
University of Colombo
01.2006
Skills
- Developing social media campaigns
- CRM tools
- Business Data Analysis
- Content creation
- Excellent communication
- Lead generation
- Customer-centric service
- Corporate relationship management
- Microsoft Office suite
Accomplishments
- Associate In Banking – Institute of Bankers in Sri Lanka
- Affiliated Student Charted Institute of Marketing – Level 7
- Volunteering with Newlands local events and places
Timeline
Checkout Operator
Food Stuff North Island
09.2023 - 12.2023
Marketing Associate
Pinnacle Creative
10.2021 - 04.2022
Executive Officer
Bank Of Ceylon
09.2005 - 10.2021
Executive master’s in digital marketing -
Aisa e University Malaysia
Diploma in Applied Banking and Finance -
Institute of Bankers of Sri Lanka
Certification In Information Technology -
University of Colombo
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