Surjeet Singh
Frankton ,Queenstown
Summary
Dynamic retail professional with extensive experience at The Warehouse Ltd, excelling in inventory management and team leadership. Proven track record in enhancing sales through effective visual merchandising and exceptional customer service. Adept at training staff and optimizing departmental operations to drive profitability and improve customer satisfaction. Skilled 2IC Manager with proven background in retail and hospitality industries. Provide effective leadership, guidance and support to team members while managing overall operations. Well-versed in strategic planning, project management, and process improvement; consistently succeed in enhancing productivity and driving customer satisfaction. Key contributions include implementing innovative strategies to optimize workflow efficiency and maximize operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
2IC Manager
The Warehouse Ltd
Frankton, Queenstown
08.2024 - 07.2025
- Maintained an organized store environment by restocking shelves and organizing displays.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Led team meetings to discuss current projects, goals, and objectives.
- Resolved customer complaints in a timely manner.
- Provided training and guidance to new employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
Merchandiser
Strike force nz
Frankton , Queenstown
01.2021 - 07.2024
- Generated reports detailing current stock levels, sales figures, markdown information.
- Researched new products to determine potential success in assigned stores.
- Set up attractive window displays that encouraged customers to enter the store.
- Maintained a clean and organized work environment at all times.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Provided training and support for new staff members in regards to merchandising operations.
Retail Assistant
Pak n save
Frankton , Queenstown
02.2019 - 02.2021
- Restocked shelves with new merchandise when required.
- Operated cash registers efficiently during peak hours of business.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Kept up-to-date knowledge of all products available in the store.
- Processed payments using cash register, credit card machine and POS system.
Education
Post Graduate Diploma Level 8 - Applied Management
Southern Institute of Technology
Invercargill, NZ12-2022
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer service
- Employee training
- Team leadership
- Communication skills
- Time management
- Departmental operations management
Certification
- Class 1 driver's license
- Forklift certification
- First aid certification
- Batista certification
Timeline
2IC Manager
The Warehouse Ltd
08.2024 - 07.2025
Merchandiser
Strike force nz
01.2021 - 07.2024
Retail Assistant
Pak n save
02.2019 - 02.2021
Post Graduate Diploma Level 8 - Applied Management
Southern Institute of Technology
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