Suzanna Beamsley
Senior Housing Support Manager
Whakatane,Bay of Plenty
Summary
Kia ora,
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated person , organizational and customer relations skills. Independently solves problems and customer centric approach to work, handle diverse and complex customers. Good relationships aptitude and relationship -building skills. Resilient and adaptable to change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Housing Support Manager
Kainga Ora Homes & Communities
11.2021 - Current
- Managing portfolio of 150, reduced to now 100 customers.
- Collecting Debt, Property Management, work orders for repairs, manage disruptive behaviors
- Support complex, diverse customers into living well in their homes
- Working with internal and external agencies.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
Tenancy Manager
Housing New Zealand
04.2014 - 11.2021
- Portfolio of 150 properties.
- Complex and diverse customers.
- Managing collecting of rent debt,
- Property Management, work orders for repairs on properties, manage anti social behaviors.
- Developed and maintained relationships with customers and external stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Income Related Rent Specialist
Housing New Zealand
06.2012 - 02.2014
- Processing Income Related Rent applications for customers, to access correct amount of rent charged to over 600 customer.
- Completed over 50 applications daily.
- Data entry consistency.
Housing Manager
Housing New Zealand
01.2011 - 06.2012
- Collecting Debt,.
- Property Management.
- Manage anti social behaviors.
- Managed over 200 properties.
- Conducted home inspections to identify safety issues and needed repairs
Tenancy Manager
Housing New Zealand
04.2010 - 01.2011
- Administrator support manager, servicing 500 customers
- Data information.
- Performed collection of information for all customers and properties.
Education
Digital Badges - Asset Management
Institute of Public Works Engineering Australasia
On-line04.2021
Bachelor - Iwi Environmental Management
Te Wananga O Aotearoa
Rotorua, NZ03.2013
Certificate -
Methcon Group Limited
Auckland01.2011
Certificate - Trustees Roles And Responsibilities.
Whakatane District Council
Whakatane01.2009
Certificate - Real Estate
Unitech Institute of Technology
Auckland, AUK01.2008
Skills
- Team player
- Learning Aptitude
- Self Motivation
- Organized
- Multitasking
- Resilience
- Respectful
- Problem Solving
- Computer Literacy
- Punctual
- Communication Skills
- Conflict Management
- Property Tenancy
- Residential Property Management
- Perseverance
- Thoroughness
Certification
Drivers Licence, 05/01/87, 12/01/24, Full drivers license
Languages
English
Maori
Timeline
Senior Housing Support Manager
Kainga Ora Homes & Communities
11.2021 - Current
Tenancy Manager
Housing New Zealand
04.2014 - 11.2021
Income Related Rent Specialist
Housing New Zealand
06.2012 - 02.2014
Housing Manager
Housing New Zealand
01.2011 - 06.2012
Tenancy Manager
Housing New Zealand
04.2010 - 01.2011
Digital Badges - Asset Management
Institute of Public Works Engineering Australasia
Bachelor - Iwi Environmental Management
Te Wananga O Aotearoa
Certificate -
Methcon Group Limited
Certificate - Trustees Roles And Responsibilities.
Whakatane District Council
Certificate - Real Estate
Unitech Institute of Technology
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