Dereck Siitia
Papakura,New Zealand
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
14
14
years of professional experience
Work History
SENIOR HOUSING SUPPORT MANAGER
Kainga Ora - Homes and Communities
Manukau
04.2022 - Current
- Resolved complex and escalated support issues.
- Managed stakeholder relationships by responding promptly to inquiries or requests.
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Participated in conflict resolution when necessary by mediating disputes between members.
- Provided leadership, guidance and supervision to staff members.
- Conducted regular evaluations of each team member's work performance and provided constructive criticism as needed.
- Cultivated stakeholder relationships, complying with regulatory requirements of government agencies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
STUDENT ENGAGEMENT OFFICER
Papakura High School
Papakura
02.2020 - 03.2022
- Supported clients' social, physical and emotional needs to help integrate into local community
- Referred involved parties to needed community resources
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Contacted tenants to collect overdue rent or to discuss other important issues
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled resident complaints and expedited maintenance requests
- Developed training modules and documentation to train staff
- Managed the daily operations of multiple departments to maximize efficiency
- Bridge the gap between the School & Community
ADMINISTRATIVE ASSISTANT/TRIAGE MEDICAL ASSISTANT
Alliance Health Plus (PHO) - Flu Vaccination Drive
Manukau
06.2020 - 06.2020
- Developed and maintained filing systems for confidential documents and records.
- Answered questions from customers regarding products and services offered by the company.
ADMINISTRATIVE ASSISTANT
SouthPoint Family Doctors
Manuka
03.2020 - 06.2020
- Responded to customer issues to provide immediate resolution and improve retention.
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
YOUTH SUPPORT WORKER
Emerge Aotearoa (Correctional Facilities)
Glen Innes
02.2019 - 12.2019
- Support Young Men/Women on making small changes within the community
- Support families with methods of support for the family member within the prison system
- Support inmates gain new methods of well-being and assist them in gaining a new lease on life
PEER SUPPORT SPECIALIST
Ease Up AOD Youth Service
Mt Wellington
12.2018 - 12.2019
- Working with Youth 13-20 years of age around Alcohol and other Drugs
- Young people in trouble with the law and wanting to change their paths of life
- Supporting families get support within the community
INWARDS GOODS MANAGER
Supply Chain Solutions
Airport Oaks
02.2018 - 08.2019
- Liaise with outside Organizations
- Inventory Management
STOCK MANAGER
Platypus Shoes Retail Store DFO
Homebush
04.2016 - 12.2017
- Monthly/Quarterly Stock Reports
- Stock Investigations
- Put-away/Scan Inwards
- Hoist Driver
- Truck Unloader/Loader
CONTAINER UNLOADER
Woolworths Liquor Distribution
Erskine Park
12.2015 - 03.2016
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
BARTENDER SUPERVISOR
Magic City/Redroom Nightclub
Sydney CBD
12.2014 - 12.2015
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
TEAM LEADER
Edcon Steel
Blacktown
11.2014 - 12.2015
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Oversaw training and development programs to enhance team skills and knowledge.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assessed company operations for compliance with safety standards.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
WAREHOUSE STOREMAN
Drake International @ DHL NZ (Highbrook Location)
Highbrook
02.2011 - 12.2014
- Monthly/Quarterly Stock Reports
- Stock Investigations
- Put-away/Scan Inwards
- Hoist Driver
- Truck Unloader/Loader
Education
Sports Education
Aorere College
AucklandSports Education
New Zealand Warriors Academy
AucklandAuckland University Of Technology
AucklandSkills
- Stakeholder management
- Team leadership
- Data analysis
- Operational management
- Problem solving
- Work Planning and Prioritization
- Staff development
- Teamwork and collaboration
References
- Janet Linn Kainga Ora - Homes and Communities, Team Leader Housing Support Manager, 021-710-296
- Babe Howell, Kainga Ora - Homes and Communities, Senior Housing Support Manager, 021-892-816
- Chris Boyce, Kainga Ora - Homes and Communities, Advisor Wellbeing Manager, 021-915-834
- Pati Isaia, Kainga Ora - Homes and Communities, Community Development Manager, 021-517-244
Timeline
SENIOR HOUSING SUPPORT MANAGER
Kainga Ora - Homes and Communities
04.2022 - Current
ADMINISTRATIVE ASSISTANT/TRIAGE MEDICAL ASSISTANT
Alliance Health Plus (PHO) - Flu Vaccination Drive
06.2020 - 06.2020
ADMINISTRATIVE ASSISTANT
SouthPoint Family Doctors
03.2020 - 06.2020
STUDENT ENGAGEMENT OFFICER
Papakura High School
02.2020 - 03.2022
YOUTH SUPPORT WORKER
Emerge Aotearoa (Correctional Facilities)
02.2019 - 12.2019
PEER SUPPORT SPECIALIST
Ease Up AOD Youth Service
12.2018 - 12.2019
INWARDS GOODS MANAGER
Supply Chain Solutions
02.2018 - 08.2019
STOCK MANAGER
Platypus Shoes Retail Store DFO
04.2016 - 12.2017
CONTAINER UNLOADER
Woolworths Liquor Distribution
12.2015 - 03.2016
BARTENDER SUPERVISOR
Magic City/Redroom Nightclub
12.2014 - 12.2015
TEAM LEADER
Edcon Steel
11.2014 - 12.2015
WAREHOUSE STOREMAN
Drake International @ DHL NZ (Highbrook Location)
02.2011 - 12.2014
Sports Education
Aorere College
Sports Education
New Zealand Warriors Academy
Auckland University Of Technology
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