Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ta-Moko Rangihuna

Summary


Successful Crew Trainer with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.


Client Services Advisor with 1.3 years experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Client Services Advisor

Ministry Of Business, Innovation, And Employment
11.2022 - Current
  • Maintained comprehensive knowledge of legalisation and services, ensuring accurate information sharing with clients.
  • Met customer call kpi’s for service levels, handle time and productivity, taking up to 75 calls per day.
  • Contributed to team productivity by leading workshops, allowing to facilitate knowledge of peers and myself.
  • Achieved high levels of client satisfaction through consistent follow-ups and timely issue resolution.

Crew Trainer

McDonalds Porirua
11.2019 - 10.2022
  • Training and upskilling crew. Instructing crew/delegating tasks
  • Making sure correct procedures are being followed at all times. Ensuring we maintain the highest quality and service within the restaurant, with a focus on putting customers first
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Contributed to team success by completing jobs quickly and accurately.

Apprentice Glass Technician

Porirua Glass
01.2016 - 01.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Ability to build rapport, trust and openness while demonstrating empathy
  • Ability to remain neutral and maintain integrity in challenging situations.
  • Strong analytical skills

Education

University Entrance -

Aotea College
Porirua
12.2020

Skills

  • Positive attitude with a commitment to doing the right thing
  • MS suite
  • Ability to provide and gather information to give clear and concise advice
  • Strong time management and organisational skills
  • Excellent verbal and written English skills
  • Proven work ethic including trustworthiness and reliability
  • Able to be flexible , switching immediately between customers and tasks

Accomplishments

  • Received The Rising Star Award on 01/12/2023 by showing the values of MBIE.
  • Received the STAR award on 01/04/2023 in recognition of effort and workplace values shown.
  • Received the Take A Lap award on 01/12/2023 by encouraging physical wellbeing around the workplace.

Timeline

Client Services Advisor

Ministry Of Business, Innovation, And Employment
11.2022 - Current

Crew Trainer

McDonalds Porirua
11.2019 - 10.2022

Apprentice Glass Technician

Porirua Glass
01.2016 - 01.2017

University Entrance -

Aotea College
Ta-Moko Rangihuna