Summary
Overview
Work History
Education
Community Volunteering
Interests
Timeline
Generic

Tessa McKellar

Auckland,Remuera

Summary

I currently work at My Food Bag as a Customer Love Coordinator. The skills I have acquired in this position include excellent oral and written English skills, a high level of IT literacy and vast experience with various social media platforms. I pride myself in a high level of detail along with a strong sense of integrity, reliability, active listening and the ability to engage an audience. I have often been the departments top problem solver with a flexible and adaptable attitude, great organisational and time management skills and the ability to have difficult conversations yet always coming to a favourable solution. I am a very committed and driven person who excels working with people; I am ready for a new challenge to utilise the skills attained in my food science degree and am seeking a position in the food/marketing industry.

Overview

8
8
years of professional experience

Work History

Customer Love Coordinator

My Food Bag
02.2022 - Current
  • My day-to-day operations include identifying and assessing customers' needs via email, social media, live chat and phone, as well as regularly managing administration systems.
  • I work closely with the marketing department on a daily basis, seeking out potential influencers for the company as well as daily content creation and management of our brands Facebook page and community groups. My main involvement is monitoring and analysing In Week Sales in order to meet target.
  • Managing sponsorship requests with external sources to advertise My Food Bag exposure nationwide.
  • Additionally I look over the He Rourou Whai Painga study, communicating with participants and conducting market research. Also proficient in sending Electronic Direct Mail (EDMs) to inform customers of campaigns and updates.
  • I am often the top problem solver with an adaptable attitude and great organisational and time management skills.

Ballantynes

Ballantynes Department Store
11.2021 - 12.2021
  • This position demanded interaction with customers both on the floor and the cash till, to be quick on my feet, well presented and efficient. I was heavily relied on in this position to go above and beyond for customers and to represent the Ballantynes department that is so well known for its welcoming reputation.

Farmers - Beauty and Hleath Department

Farmers
06.2021 - 11.2021
  • My responsibilities included assisting customers, keeping the floor clean and in order, stocking shelves, managing orders over the phone, and meeting with suppliers. This role required product knowledge, attention to detail, and multi tasking.

Balance Cargo Warehouse Worker

Balance Cargo
10.2019 - 02.2020
  • Worked in an international freight and logistics company. Role included; handling and documenting logistics, packing and supervising air/sea freight for transport.

BearLion Foods - Dean Bush Market

BearLion
10.2017 - 12.2017
  • My responsibilities included setting up the stall, interacting with and serving customers BearLion food products. Skills included customer communication, success in coping under pressure with customer requests and complaints, confidence.

White Tie Catering

White Tie
10.2017 - 12.2017
  • Delivered front of the house professional and exceptional service, upholding the reputation for the company. Worked effectively as a part of a team. Food preparation, served food and beverages, cleaned and tidied, adhered to health and safety requirements.

Cocoa Black Cafe

Heidi McFarlane
10.2016 - 12.2016
  • My responsibilities included serving meals and drinks, taking orders, looking after customers dining needs as well as being a chief’s hand in assisting with the cooking. I had to interact with customers, be efficient, well-presented and especially trusted by other staff. This position demanded responsibility, trust and initiative.

McCormack and McKellar Art and Antique Auctioneers

Kate Smith
11.2015 - 01.2021
  • My responsibilities included the receiving of items for sale, the lotting and cataloguing of the items, which included photographing for catalogues and website purposes. Holding up of items, accepting bids from the public, giving deliveries of the sold items to successful customers and general administration work.

Education

Associate of Applied Science - Consumer Food Science, Minoring in Marketing

University of Otago,
Otago, Dunedin
06.2021

St Margarets College
Christchurch
11.2018

Community Volunteering

 

  • Voluntary hours working at the Christchurch Marathon Organisation, taking part in the preparation of the event and assisting with registrations.
  • Organising, constructing and leading Physical Education classes for Rowley Primary School students.
  • Voluntary hours working at the Cancer Society for daffodil day.
  • Meals on Wheels, Christchurch

Interests

My interests include both participating and watching sports, socialising, music, fitness and food. My family and friends are very important to me, and I value a balanced lifestyle between work, exercise, socialising, and time for my own health and well-being. 

Timeline

Customer Love Coordinator

My Food Bag
02.2022 - Current

Ballantynes

Ballantynes Department Store
11.2021 - 12.2021

Farmers - Beauty and Hleath Department

Farmers
06.2021 - 11.2021

Balance Cargo Warehouse Worker

Balance Cargo
10.2019 - 02.2020

BearLion Foods - Dean Bush Market

BearLion
10.2017 - 12.2017

White Tie Catering

White Tie
10.2017 - 12.2017

Cocoa Black Cafe

Heidi McFarlane
10.2016 - 12.2016

McCormack and McKellar Art and Antique Auctioneers

Kate Smith
11.2015 - 01.2021

Associate of Applied Science - Consumer Food Science, Minoring in Marketing

University of Otago,

St Margarets College
Tessa McKellar