Tiegan Louise Maru

• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Streamlined workflow for faster checkouts and reduced waiting time for customers.
• Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
• Maintained a clean, organised, and well-stocked checkout area, enhancing the shopping environment for customers.
• Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
• Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
• Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times.
• Lotto NZ trained

- Sport & Recreation business set up to support the development of sport and recreation opportunities for all ages.

- New Zealand assessor for Sport Coaching and Development.

• Managed day-to-day business operations.

• Portfolio to assess New Zealand Certificate in Sport Coaching (Development) Level 3 and New Zealand Certificate in Sport and Recreation (Programme Delivery) Level 4.
• Assessor Unit Standard 4098, 18203, 11281.
• National Certificate in Adult Education and Training (Level 4), New Zealand

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Mentored and coached youth in developing communication, problem-solving and decision-making skills.
• Developed, implemented and assessed youth leadership programs and initiatives.
• Maintained good relationships with parents through regular communication and active participation in planned activities.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed positive and productive relationships with kids, parents, staff and stakeholder.
• Scheduled events in recreation facilities and monitored facility conditions.
• Coordinated staff and volunteers to supervise events and facilitate scheduled activities.
• Interviewed, trained and supervised part-time personnel to perform job functions of recreation centre.
• Developed creative and fun fitness classes to keep participants engaged and motivated.
• Monitored workplace activities to determine compliance with safety regulations and standards.

• Café assistant.
• Customer service
• Duty Bar Manager
• Liquor Control Qualified

• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Maintain positive relationships between board, leadership team and staff members.