Trevor Pene
Manurewa,AUK
Summary
I am a hardworking and honest Level 7 Cloud Management Graduate and a ex-Datacom Service Desk Analyst that has exceptional IT Technical Skills and a very strong understanding of server setup / configuration and advanced server management. I particularly enjoy IT Infrastructure concepts as well as troubleshooting networks, and would potentially like to continue gaining new experiences through out the challenges that will occur.
I am seeking employment within a forward thinking managed IT Services company that will help build on the current knowledge that I will have gained through my years of studying and learning IT.
Overview
2
2
years of professional experience
Work History
IT Service Desk Analyst
Service Desk Analyst
12.2021 - 07.2023
- Resolved a ranged amount of technical issues across multiple systems and applications for customers and end user's across different time zones.
- Assisted with updating technical support best practices for use by team.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to any technical support needs.
Education
Diploma Cloud Management -
Techtorium
NewmarketSkills
- Organizational Skills
- Staff Training
- Customer Service
- Troubleshooting
- Hardworking
- Collaboration
- Microsoft Office 365
- Windows Server 2016/2019
- Hyper-V Manager
- Networking
- TCP/IP Subnetting
- Ticket/Request Creations
Timeline
IT Service Desk Analyst
Service Desk Analyst
12.2021 - 07.2023
Diploma Cloud Management -
Techtorium
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