Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tusiga Tyrell

Manurewa,AUK

Summary

With a ‘positive’ and ‘can do’ attitude, I enjoy challenging roles which enables me to gain knowledge with the willingness to learn new skills within a busy environment. I have an honest, reliable and friendly nature, ensuring I work well with as an enthusiastic, friendly and motivated hard-worker. I am a quick learner and I enjoy working in a team, as well as on my own.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service

2degrees
03.2024 - 01.2025
  • Customer Facing - (Part-time/Contract).
  • Meeting and welcoming the customers (With a ‘Positive’ attitude).
  • Dealing with the customer enquiries regarding their mobile phone/monthly plan/type of product/prices and charges.
  • Respond to customer complaints via email.
  • Guiding the customer over the phone, how to use the 2degrees app/help with online services.
  • Making sure the customer is happy with the services provided.

Contact Centre Consultant

Qantas Airways Limited
08.2016 - 12.2019
  • Inbound Call Centre - Auckland
  • Providing information and advice to customer’s relating to their flight reservations/airfares.
  • Experienced/knowledge of using the Global Distribution Systems such as - Galileo/Amadeus.
  • Amend customer bookings.
  • Ensuring the customer understands the terms and conditions, clearly explain the fare rules.
  • Making sure I am speaking to the right person by asking the correct questions (Privacy reasons).
  • Finalise bookings and checking the customer details are correct.
  • Taking payment over the phone.
  • Email the customer’s their flight itineraries.
  • Ensuring the customer is satisfied with the quality service I provide.
  • Making sure I work well as a team to achieve team goals.

Icomm, Sky Television
01.2016 - 07.2016
  • Outbound Call Centre - Auckland
  • Sales/Telemarketing.
  • Calling a list of phone numbers, offering people affordable sky tv signup packages.
  • Delivering a professional and positive service to people of all ages/different cultures.

Receptionist/Administration

Vehicle Testing New Zealand
02.2005 - 12.2007
  • Customer Service - Auckland
  • Meet and greet customers in a positive and professional manner.
  • Answer phone enquires.
  • Take bookings for WOFs/COFs.
  • Assist customers with their registration/change of ownership forms.
  • Processing of payments.
  • Reporting to management the Pre-purchase inspection.
  • Ensuring the customer is happy with the quality services provided.

Receptionist/Administration

I-site Visitor Centre, Porirua
09.2004 - 01.2005
  • Customer facing role
  • Meet and greet the customers with a positive attitude.
  • Engaging with the customer needs.
  • Dealing with customer enquiries.
  • Booking Coach-line/train service reservations for the customers.
  • Guiding the customers of how to find a specific location.

Education

National Certificate Level 4 -

Travel Careers and Training
01.2009

National Certificate - Travel and Tourism Level 2, Travel and Tourism Level 3

Whitireia Community Polytechnic
01.2005

Aotea College
01.2002

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Hamilton’s Fraser High School
01.2001

Skills

  • Excellent Customer Service Skills: Customer Driven - I understand the importance of delivering outstanding services, by providing a positive/ friendly approach, providing knowledgeable and resourceful resources and meeting customer expectations
  • Efficient and friendly: Respectful and kind to anyone I meet, with the ability to think fast efficiently
  • A team player: I understand the importance of working together to achieve team goals
  • Personal attributes: I am a warm, caring and compassionate person and is committed to helping people I am known for my approachability and empathy towards others with my positive attitude
  • Computer Skills: Intermediate computer knowledge with the ability to easily pick up on new systems
  • Bilingual: Both English and Samoan
  • Typing Skills: Proven fast and accurate typing speed of 70 words per minute

Certification

  • Diligence Limited (6 weeks training course) February - April 2015
  • Contact Centre Focussed Training Programme
  • Certificate of completion
  • Straight to work training

Timeline

Customer Service

2degrees
03.2024 - 01.2025

Contact Centre Consultant

Qantas Airways Limited
08.2016 - 12.2019

Icomm, Sky Television
01.2016 - 07.2016

Receptionist/Administration

Vehicle Testing New Zealand
02.2005 - 12.2007

Receptionist/Administration

I-site Visitor Centre, Porirua
09.2004 - 01.2005

National Certificate - Travel and Tourism Level 2, Travel and Tourism Level 3

Whitireia Community Polytechnic

Aotea College

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Hamilton’s Fraser High School

National Certificate Level 4 -

Travel Careers and Training

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Tusiga Tyrell