VANESSA LYNCH
Palmerston North,NZ
Summary
Delivered exceptional customer service across retail, hospitality, and beauty therapy sectors. Maintained high presentation standards through effective reception and cleaning practices. Streamlined cash handling processes using POS systems while supporting office operations. Achieved quick adaptation to new systems and procedures. Availability: Monday – Friday 9:00am – 2:30pm (flexible for additional hours).
Overview
2024
2024
years of professional experience
Work History
Bakery Assistant / Barista
Beresford Bakery
Feilding, MWT
03.2019 - 03.2023
- Provided efficient and friendly service
- Processed cash and POS transactions
- Maintained stock levels and food safety standards
- Maintained cleanliness of workstations, complying with health and safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Accurately operated cash register to process customer payments.
- Demonstrated knowledge of coffee brewing techniques and equipment maintenance.
- Assisted in training new baristas on proper service procedures and product knowledge.
Self-Employed Beauty Therapist
Self Employed Services
Feilding Manawatu
- Managed client appointments and payments
- Maintained client records
- Delivered professional customer service
- Executed various beauty treatments including facials, waxing, and massage therapy.
- Provided manicures and pedicures, ensuring client satisfaction through personalized services.
- Maintained a clean and organized workstation, adhering to health and safety standards.
- Developed strong client relationships through excellent communication and customer service skills.
- Participated in ongoing training to stay current with industry trends and techniques.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
Beauty Therapist / Nail Technician
Studio 31
Feilding Manawatu
- Provided professional client services
- Maintained hygiene and presentation standards
- Performed nail and beauty treatments
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Processed payments, entering sales in register for prompt customer service.
Customer Service Representative
Ezibuy
Palmerston North
- Handled high-volume phone orders
- Assisted customers with enquiries and orders
- Resolved complaints by identifying solutions and providing timely follow-up.
Retail & Hospitality Roles
Kmart & Pizzazz Catering
Palmerston North
- Assisted customers in busy environments
- Operated POS systems and handled cash
Skills
- Assisted customers with inquiries and product selections Operated point-of-sale systems efficiently Provided support to team members during busy periods
- Processed cash transactions accurately and efficiently Assisted customers with payment inquiries and transaction issues Maintained organized cash handling procedures to support daily operations
- Assisted in maintaining cleanliness and organization of facilities Supported team efforts in presenting a welcoming environment Contributed to overall facility upkeep and presentation standards
- Exhibited exceptional phone etiquette to enhance client interactions
Timeline
Bakery Assistant / Barista
Beresford Bakery
03.2019 - 03.2023
Self-Employed Beauty Therapist
Self Employed Services
Beauty Therapist / Nail Technician
Studio 31
Customer Service Representative
Ezibuy
Retail & Hospitality Roles
Kmart & Pizzazz Catering