Xavier Fangupo
Auckland
Summary
Committed and responsible employee with a can-do approach to all tasks. Currently working as a Reintegration (Corrections) Officer at Auckland South Corrections Facility. My current role is to manage and reintegrate Tane (inmates) in our care back into society. I have managed low to high security units, dealing with a number of challenges which I have tackled with a positive/team-player attitude, head on. I am a quick learner and trusted worker and have had many opportunities to act as a Temporary Supervisor covering different areas of workplace. I am seeking a new career path, with an enthusiasm to learn new skills and develop my current skill set.
Overview
9
9
years of professional experience
Work History
Reintegration Officer
Auckland South Corrections Facility (SERCO)
04.2020 - Current
- Improved inmate behavior by implementing consistent disciplinary actions and following established protocols.
- Collaborated with fellow corrections officers to maintain a secure environment, utilising effective communication strategies.
- Enhanced overall safety by conducting thorough cell searches for contraband items and potential hazards.
- Implemented effective emergency response plans during crisis situations, minimising harm to staff and prisoners.
- Maintained accurate records of inmate incidents (and in a timely manner) using electronic databases or written reports as required.
- Developed positive rapport with inmates, fostering respectful communication while maintaining professional boundaries.
- Managed potential conflicts among inmates proactively, using negotiation skills to resolve disputes peacefully when possible.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Contact Centre Consultant
Qantas Ltd
02.2016 - 02.2020
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call centre environment, utilising tools effectively during customer interactions.
- Managed escalated calls effectively, resolving complex issues while maintaining a high level of professionalism and empathy.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable responses to diverse customer questions.
- Sought out extra training opportunities to enhance telemarketing performance.
Furniture Mover (Part Time)
Power Movers
01.2017 - 01.2018
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
Crew Trainer
McDonald's
06.2015 - 05.2016
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Organised initiatives to promote versatility among team members and enhance overall productivity levels.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
NZQF - Certificate L3 in Offender Management
NZQF
Auckland, NZ05.2022
Tertiary Foundation Course (Certificate) -
University of Auckland
Auckland, NZ11.2016
NCEA L1, L2, L3 -
Marcellin College
Royal Oak, NZ11.2013
Skills
- Teamwork and Collaboration
- Crisis Management
- Report Preparation
- Reliability and Flexibility
- Servant Leadership
- Handling High-Pressure Situations
- Relationship Building and Management
- Staff Management
- Policy Enforcement
- Quick Learner
- Technical Trouble Shooting
References
Douglas Horo (Manager)
Ph: 021 132 6450
Email: horofamily@hotmail.com
Hau Uele (Supervisor)
Ph: 021 539 649
Email: uele.raass@gmail.com
Timeline
Reintegration Officer
Auckland South Corrections Facility (SERCO)
04.2020 - Current
Furniture Mover (Part Time)
Power Movers
01.2017 - 01.2018
Contact Centre Consultant
Qantas Ltd
02.2016 - 02.2020
Crew Trainer
McDonald's
06.2015 - 05.2016
NZQF - Certificate L3 in Offender Management
NZQF
Tertiary Foundation Course (Certificate) -
University of Auckland
NCEA L1, L2, L3 -
Marcellin College
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