- In my free time, I study full-time as a student at Victoria University of Wellington I enjoy volunteering, as it allows me to engage with the community and collaborate with a diverse range of individuals Additionally, I find joy and relaxation in reading and exercising Recently, I participated in the HYROX 2025 event in Auckland with my sister, which was an exciting challenge and a great bonding experience
Yuki Jay
Wellington
Summary
Kia Ora, I’m Yuki Jay, a 23-year-old Bachelor of Commerce student at Victoria University of Wellington, majoring in Marketing with a minor in Information Systems. I’m a bubbly, hardworking, and driven individual who thrives in professional and competitive environments. I’m passionate about maintaining high standards, treating everyone with fairness, and creating a positive, fun team atmosphere. I love learning, upskilling, and making a difference wherever I go. I’m excited to bring my energy, enthusiasm, and strong work ethic to the EY team, gain new experiences, and continue growing both personally and professionally.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Shelly Bay Bakery
11.2024 - Current
- Manage and motivate employees to be productive and engaged in work.
- Maintain professional, organized, and safe environment for employees and patrons.
- Developed and maintain relationships with customers and suppliers through account development.
Cafe Manager
Shelly Bay Bakery
11.2024 - Current
- Illustrates strong leadership by managing daily operations and coordinating with staff to ensure efficient service.
- Enhances client satisfaction by providing personalized customer service and resolving issues promptly.
- Responsible for inventory management, ordering supplies, and maintaining quality control.
Stylist
Levi Strauss
07.2024 - 02.2025
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces to hit target 6K+.
- Monitored current trends to understand fashions and better serve customer needs.
Fitness Consultant
Club Active (WCC)
08.2022 - 07.2024
- Provides excellent customer service including managing customer queries, complaints, and conflicts.
- Experienced at reception and administration duties, including payments, enquiries, class bookings, membership sign-ups, and record keeping.
- Fosters a culture of accountability and goal-setting through regular client check-ins and progress updates.
- Develops understanding of Council health and safety security, risk management, and frameworks.
Fitness Consultant
Club Active (WCC)
08.2022 - 07.2024
- Skills in customer service including environments of managing customer queries, complaints and conflicts confidently.
- Experience in administration duties, including payments, enquiries, class bookings, membership sign ups and filling/record keeping
- Developed an understanding the responsibilities in relation to Council health and safety security, risk management and frameworks
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
- Fostered a culture of accountability and goal-setting through regular client check-ins and progress updates.
- Collaborated with other fitness professionals to create a supportive environment for clients, promoting overall wellbeing.
Senior Front Of House
Nolita Restaurant
01.2020 - 01.2022
- Experienced in customer service in a fast-paced, high-stress environment.
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Senior FOH
Nolita Restaurant
01.2020 - 01.2022
- Experienced customer service in a fasted paced high stress environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled $300+ cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
BBA - Commerce | Marketing | Information Systems
Victoria University of Wellington
Wellington, NZ01-2026
Bachelor of Commerce - Marketing
Victoria University of Wellington
Wellington, NZ01.2026
Diploma of Sport in Sport Management Multi-sector - Level 5
New Zealand Institute Of Sport
Wellington2022
Diploma Of Sport in Human Performance Multi-Sector - Level 6
New Zealand Institute Of Sport
Wellington, NZ01.2022
High School Diploma -
Wellington East Girls College
Wellington, NZ12-2020
Skills
- Restricted driver's license
- EFTPOS and point-of-sale systems
- Multitasking and Organization
- Microsoft Suite 365
- Booking Systems
- Communication
Accomplishments
- Leadership Qualification Girl Guides NZ - 2023
Interests
References
Tess Macintyre, Unit Leader, Girl Guides New Zealand
Gus McLeary, Former Team Leader, Club Active
(Contact details can be supplied on request).
Timeline
Cafe Manager
Shelly Bay Bakery
11.2024 - Current
Cafe Manager
Shelly Bay Bakery
11.2024 - Current
Stylist
Levi Strauss
07.2024 - 02.2025
Fitness Consultant
Club Active (WCC)
08.2022 - 07.2024
Fitness Consultant
Club Active (WCC)
08.2022 - 07.2024
Senior Front Of House
Nolita Restaurant
01.2020 - 01.2022
Senior FOH
Nolita Restaurant
01.2020 - 01.2022
BBA - Commerce | Marketing | Information Systems
Victoria University of Wellington
Bachelor of Commerce - Marketing
Victoria University of Wellington
Diploma of Sport in Sport Management Multi-sector - Level 5
New Zealand Institute Of Sport
Diploma Of Sport in Human Performance Multi-Sector - Level 6
New Zealand Institute Of Sport
High School Diploma -
Wellington East Girls College
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