Summary
Overview
Work History
Education
Skills
Timeline
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Yunxiang (William) Zhang

Tauranga,BOP

Summary

A customer service and management experienced individual looking to join the police. This job would be a great start point of a whole new career path, and an amazing opportunity to closely get to know about police work for me. As I've experienced in some challenging customer service situations, store management, and in-store administration. I'd be a good fit for this position. I'm a fast learner and always interested in learning new stuff. Thank you.

Overview

2
2
years of professional experience

Work History

Assistant Manager 2IC

North Beach
Mount Maunganui, Tauranga
08.2023 - Current
  • Administration, reports, conference calls, budgets, costs, wages, vs. Sales, rosters, employee files, recruitments, manage instore meetings etc.
  • Manage the sales floor and assist the store and regional manager in daily store manage, operational tasks, sales results, and KPIs.
  • Evaluate employee performance, and identify hiring and training needs.
  • Customer service focus.
  • Supervise, motivate and support staff to perform their best, be able to encourage and discipline staff, and oversee staff performance.
  • Ensure all staff are following company policies and values.
  • Handle customer complaints.

Keyholder

Overland
, Tauranga
12.2022 - 08.2023
  • Customer service
  • Assist the store manager or the 2IC in managing the sales floor.
  • Achieve daily sales targets.
  • Training instore and help staff

Supervisor

Starbucks
, Tauranga
12.2022 - 08.2023
  • Making coffee and food for customers
  • Training new staff
  • Build rapport with regular customers
  • Manage shifts and support staff
  • handle customer complaints

Education

Otumoetai College
Tauranga

Skills

  • Outstanding communication skills
  • Speak both Chinese and English fluently
  • Fast thinking, able to stay calm in a challenging situation
  • Friendly, respectful, and easy to get along with
  • Fast learner, always interested in learning new stuff
  • Great customer service skills

Timeline

Assistant Manager 2IC

North Beach
08.2023 - Current

Keyholder

Overland
12.2022 - 08.2023

Supervisor

Starbucks
12.2022 - 08.2023

Otumoetai College

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Yunxiang (William) Zhang