Yunxiang (William) Zhang
Tauranga
Summary
I'm a friendly and dedicated person with customer service and management experiences seeking new challenges, to build more experience in the industry. I drive and motivate my team to achieve daily targets. I'm sharp at identifying training needs and support my team alongside the store manager.
Overview
2
2
years of professional experience
Work History
Assistant Manager 2IC
North Beach
Mount Maunganui, Tauranga
08.2023 - Current
- Administration, reports, conference calls, budgets, costs, wages, vs. Sales, rosters, employee files, recruitments, manage instore meetings etc.
- Manage the sales floor and assist the store and regional manager in daily store manage, operational tasks, sales results, and KPIs.
- Evaluate employee performance, and identify training needs.
- Supervise, motivate and support staff to perform their best, be able to encourage and discipline staff, and oversee staff performance.
- Ensure all staff are following company policies and values.
- Handle customer complaints.
- Remerch instore to VM standard
Keyholder
Overland
Tauranga
12.2022 - 08.2023
- Customer service
- Assist the store manager or the 2IC in managing the sales floor.
- Achieve daily sales targets.
- Training instore and help staff
Supervisor
Starbucks
Tauranga
12.2022 - 08.2023
- Making coffee and food for customers
- Training new staff
- Manage shifts and support stff
- handle customer complaints
Education
Otumoetai College
Skills
- Outstanding communication skills
- Speak both Chinese and English fluently
- Fast thinking, able to stay calm in a challenging situation
- Friendly, respectful, and easy to get along with
Education and Training
other
Timeline
Assistant Manager 2IC
North Beach
08.2023 - Current
Keyholder
Overland
12.2022 - 08.2023
Supervisor
Starbucks
12.2022 - 08.2023
Otumoetai College