Zahraa Ali
Summary
Dedicated individual with a strong background in providing evidence-based counseling services to young people. Skilled in various communication techniques to build professional relationships and work with different types of people. Passionate to support and advocate for the wellbeing of individuals within the criminal justice space
Overview
6
6
years of professional experience
Work History
Court Registry Officer
Ministry Of Justice
03.2022 - Current
- Administrating court process within different stages of the criminal justice system
- Working with a case management system to ensure cases are accurate and up to date
- Communicating with key stakeholders to ensure information is shared in a sensitive and confidential manner
- Running court proceedings and assisting judiciary with any questions or concerns that arise
- Serving the public community by ensuring their trust in our processes and explaining outcomes of court hearings and serve any court orders or court documents
Telephone Counsellor
Barnardos
07.2022 - 03.2023
- Supported young people with their mental health and wellbeing. Listened to clients' concerns and provided encouragement and guidance.
- Identified and utilised appropriate interventions and resources available to provide further support
- Accurately wrote out detailed case reports and created case management plans for regular clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Sales Assistant
Pascoes
05.2019 - 08.2022
- Increased sales through anticipating customer needs and providing them with excellent customer service by upholding store standards
- Maintained a clean organised inventory and created rotational displays each season
- Carried out managerial admin tasks and resolved customer issues.
University Representative
University Of Auckland
05.2021 - 12.2021
- Confidently promoted and presented university information to key stakeholders and secondary students and families across Auckland.
- Implemented strategies to increase student recruiting, engagement and retention.
Sales Assistant
Lovisa Manukau
11.2017 - 12.2018
- Established rapport with customers using active listening and interpersonal skills to increase sales and provide a welcoming environment
- Merchandised new products in a visually appealing mannerand organised displays for promotions.
Education
Graduate Diploma in Psychotherapy -
Auckland University of Technology
Auckland, NZ01.2023
Bachelor of Arts - Criminology and Psychology
University of Auckland
Auckland, NZ01.2021
Skills
- Public Speaking
- Interpersonal Communication
- Emotional Support
- Court Processes
References
Referees available on request.
Timeline
Telephone Counsellor
Barnardos
07.2022 - 03.2023
Court Registry Officer
Ministry Of Justice
03.2022 - Current
University Representative
University Of Auckland
05.2021 - 12.2021
Sales Assistant
Pascoes
05.2019 - 08.2022
Sales Assistant
Lovisa Manukau
11.2017 - 12.2018
Graduate Diploma in Psychotherapy -
Auckland University of Technology
Bachelor of Arts - Criminology and Psychology
University of Auckland
Similar Profiles
Danah YousefDanah Yousef
Mechanical Engineer at Ministry of JusticeMechanical Engineer at Ministry of Justice
Spencer AugustSpencer August
Police Officer 03 at Ministry Of JusticePolice Officer 03 at Ministry Of Justice
Julius CoppenJulius Coppen
CPU Officer/Deputy Registrar at Ministry of JusticeCPU Officer/Deputy Registrar at Ministry of Justice