Zita O'Neill
Rotorua
Summary
I am an Advanced Health Improvement Practitioner with a strong work ethic both at RAPHS and Te Whatu Ora, over many years.
I am skilled at enhancing patient recovery through exceptional listening skills and interdisciplinary teamwork. I have excellent skills in developing therapeutic relationships and implementing effective treatment plans, significantly improving patient outcomes. I am competent in risk assessment and health/wellbeing enhancement and have demonstrated a strong commitment to patient education and recovery-focused practice.
I have worked in triage in previous roles, being the first point of contact for clients and assessing their level of need.
I have effective communication skills which allow me to work both autonomously and within team environments.
Overview
12
12
years of professional experience
Work History
Health Improvement Practitioner
Rotorua Area Primary Health Service (RAPHS)
06.2020 - Current
- Administered treatments to promote patient recovery and health.
- Improved patient outcomes by collaborating with healthcare team.
- Conducted health assessments to identify patient needs.
- Assisted in emergency situations, providing critical support, liaised with mental health crisis team
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
Community Mental Health Nurse Mental MHSOP
Te Whatu Ora
01.2013 - 06.2019
- Developed personalized treatment plans with collaboration of interdisciplinary teams.
- Conducted detailed assessments for improved patient care plans.
- Assessed mental health conditions to provide appropriate interventions.
- Enhanced patient support by conducting individual therapy
- Advocated for patient needs, ensuring access to necessary services.
- Managed crisis situations to stabilize mental health emergencies.
- Educated patients and families about mental health conditions for better understanding.
- Improved patient engagement with therapeutic communication techniques.
- Conducted follow-up visits to monitor patient progress and adapt care plans.
- Increased access to mental health resources by building community partnerships.
- Provided training for staff on mental health care best practices.
- Reduced readmission rates by implementing effective discharge planning.
- Improved patient satisfaction, addressing concerns with empathy.
- Collaborated with social services to ensure holistic care for patients.
- Managed crisis situations effectively and efficiently, utilizing de-escalation techniques when necessary while maintaining safety for all involved parties.
- Delivered customized care to patients, maintaining focus on individual goals and daily achievements.
- Maintained accurate, up-to-date documentation for all patients ensuring compliance with privacy regulations and facilitating effective communication among care team members.
- Provided clinical supervision to less experienced nursing staff, offering guidance, support, and constructive feedback that fostered professional growth and development.
- Evaluated effectiveness of treatment plans regularly adjusting them accordingly to better serve patient needs and improve outcomes.
- Developed strong therapeutic relationships with patients based on trust, empathy, and active listening skills that fostered positive change over time.
- Advocated on behalf of vulnerable populations with complex needs, coordinating services from various agencies to ensure seamless access to essential resources.
- Assisted psychiatrists in medication management, closely monitoring patients for side effects or adverse reactions to prescribed treatments.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Education
PG Cert in Mental Health Nursing - Mental Health Nursing
Otago University
Christchurch, NZ06-2016
Bachelor of Nursing - Nursing
Wellington Polytech
Wellington11-1994
Registered Comprehensive Nurse -
Wellington Polytech
Wellington11-1993
Skills
- listening skills
- risk assessment
- triage and management planning
- time management
- recovery focused practice
- developing and maintaining therapeutic relationships
- patient education
- health promotion
- Interdisciplinary teamwork
- facilitating groups
Timeline
Health Improvement Practitioner
Rotorua Area Primary Health Service (RAPHS)
06.2020 - Current
Community Mental Health Nurse Mental MHSOP
Te Whatu Ora
01.2013 - 06.2019
PG Cert in Mental Health Nursing - Mental Health Nursing
Otago University
Bachelor of Nursing - Nursing
Wellington Polytech
Registered Comprehensive Nurse -
Wellington Polytech
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