Kifayet Ahmed
Mount Roskill,New Zealand
Summary
I am pursuing a Bachelor's in IT at Auckland Institute of Studies and seeking part-time work to support my studies while growing professionally. With strong interpersonal skills and customer service experience, I excel at making customers feel valued and addressing their needs. My time management and problem-solving abilities ensure high-quality results. Recognized as Employee of the Month three times, I am dedicated, professional, and eager to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Housekeeping Associate
Park Hyatt Auckland
04.2023 - 12.2024
- Maintained high standards of cleanliness and hygiene in guest rooms and public areas, ensuring a very good satisfaction rate in housekeeping audits
- Collaborated with the front desk team to prioritize room readiness, reducing guest wait times.
- Handled guest requests promptly and professionally, resolving issues to enhance their stay experience
- Trained new team members on housekeeping protocols, improving team efficiency and consistency
Manager
The Dhaka Islamia General Hospital
01.2020 - 02.2023
- Oversaw daily operations, ensuring smooth functioning of hospital services and maintaining high patient satisfaction
- Managed a team of 20+ staff members, providing training and performance evaluations to improve productivity
- Implemented cost-saving measures that reduced operational expenses by 10% without compromising service quality
- Coordinated with medical and administrative teams to streamline workflows and enhance patient care delivery
Education
Diploma - Information Technology
Nydasa Institute Of Science & Technology
IELTS - overall score of 7
IDP
O Level -
Oxford International School
01.2014
Skills
- Able to remain calm when working in busy periods
- Empathic listener and persuasive speaker
- Excellent presentation and negotiation skills
- Cleaning techniques
- Guest relations
- Floor maintenance
- Chemical handling
- Linen replacement
- Turndown service
- Advanced camera skills
- Creative artistic vision
- Photo editing
Summary Of Professional Skills
- Confident interacting with the public, ensuring customers are greeted and welcomed to the establishment
- Experienced at interacting with customers and ensuring needs are met
- Proven ability to plan and allocate time efficiently
- Strong commitment to quality assurance
- Strong organisational ability as evidenced in former roles
- Voted as the employee of the month thrice (twice in a row)
- Ability to be creative when resolving complex issues
Hobbies and Interests
- Photography
- Gaming
- Nature & Wild life
- Hiking & camping
Timeline
Housekeeping Associate
Park Hyatt Auckland
04.2023 - 12.2024
Manager
The Dhaka Islamia General Hospital
01.2020 - 02.2023
IELTS - overall score of 7
IDP
O Level -
Oxford International School
Diploma - Information Technology
Nydasa Institute Of Science & Technology
Similar Profiles
Chetan GaikwadChetan Gaikwad
Assistant Events Manager at Park Hyatt AucklandAssistant Events Manager at Park Hyatt Auckland
Milan PaudelMilan Paudel
F&B Attendant at Park Hyatt AucklandF&B Attendant at Park Hyatt Auckland
Bao Le Minh (Mark) NguyenBao Le Minh (Mark) Nguyen
Room Service Attendant at Park Hyatt AucklandRoom Service Attendant at Park Hyatt Auckland