Summary
Overview
Work History
Skills
Certification
Professional Achievements
Languages
Timeline
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AASTHA SHARMA

Summary

Accomplished and results-driven manager with extensive experience in the hospitality and retail sectors. Demonstrating a deep understanding of business management and development. Possessing strong leadership and team management skills. Expertise in strategic planning and implementation, ensuring alignment with broader organizational goals. Proven track record in workflow and performance management, optimizing processes for enhanced efficiency and continuous improvement. Exceptional ability to establish and sustain operations, implementing strategic plans that drive business performance and foster significant support for sales growth. Committed to unlocking team members' potential, maximizing productivity while refining procedures for optimal results. Decisive leader with excellent planning and organizational abilities, effectively navigating complex challenges to contribute to a thriving business environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Manager

Briscoe Group
12.2022 - Current
  • Oversees the management of two iconic brands, Briscoes and Rebel Sports, to ensure their ongoing growth, market presence and profitability
  • Manage budgeting, scheduling, recruitment and people management while optimising resources and fostering a high-performing team environment
  • Cultivate the potential of team members through coaching and mentoring, empowering them to achieve personal and professional growth within the organisation
  • Collaborate with senior management to devise and implement strategies that align with the company's vision, expanding market share and driving sustainable success
  • Embrace forward-thinking approach, continuously seeking innovative solutions, and adapting to dynamic market conditions to stay ahead in the competitive retail landscape
  • Streamline stock and inventory management process, optimising stock levels, reducing carrying costs, and ensuring seamless supply chain operations
  • Pioneers marketing and brand development initiatives, resulting in increased brand visibility, market penetration, and customer loyalty
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Restaurant Manager

Mc Donald's
12.2012 - 09.2022
  • I managed the flagship store of McDonald's in New Zealand and oversaw various projects
  • Demonstrates and reinforces the leadership behaviours and basic people Minimums (uniforms, crew schedules, communication sessions, etc.) necessary to gain commitment from the crew and management team
  • Recruits select and retain an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction
  • Adherence to all personnel policies, equal employment opportunity, security and safety procedures by all
  • Create long-term restaurant objectives and action plans for QSC and sales building
  • Measures customer satisfaction and competitors and traffic generators and uses the information to maximize sales
  • Proactive to changes in volume patterns and promotional activities to ensure operational standards are maintained
  • Accurately projects and controls all profit and loss items
  • Ensures and maintains proper security and verification procedures when handling deposits and the contents of the safe
  • Ensures all daily, weekly and monthly paperwork is completed and recorded accurately and on a timely basis
  • Assist McDonald's and Managers to implement the Work Health & Safety Policy and the Injury Management & Return to Work Policy
  • Ensure all workers (including contractors) have been provided with orientation, training, instructions, information, procedures and supervision to enable them to work safely
  • Key relationships include the Restaurant Management Team, Head Office departments, Customers, Crews and Suppliers

First Assistant

SUBWAY
06.2010 - 11.2012
  • Effectively implement, maintain, and enforce all health and safety policies and procedures
  • Conduct compliance checks as mandated by the Head Office
  • Manage stock orders efficiently
  • Oversee staff scheduling
  • Execute banking procedures accurately
  • Enforce and manage all food safety regulations
  • Ensure that all health and safety policies and procedures are followed, including maintaining certifications for the Person in Charge (PIC)

Skills

  • Strategic Thinking
  • Leadership
  • Analytical Skills
  • Active Listening
  • Financial management
  • Decision-making
  • Problem Solving
  • Profit Optimization
  • Customer-Centric Team Collaboration
  • Effective Communication Skills
  • Strong Attention to Detail
  • Labor Cost Analysis
  • Hiring and Training
  • Process Optimization

Certification

- Bachelor of Business Administration | 2012-2015
- Diploma in Management Level 5
- Diploma in Hospitality Operational Management Level 5

- National Certificate in Hospitality Levels 2, 3, and 4
- Certified in Shift Management Excellence (SMX)
- Certified in Advanced Shift Management (ASMC)
- Certified in Effective Management Practices (EMP)
- Restaurant Leadership Practices (RLP) certified
- Business Leadership Practices (BLP) certified

Professional Achievements

  • System Management of the Year Award, 2014
  • System Management of the Year Award, 2015
  • Assistant Manager of the Year Award, 2015
  • System Management of the Year Award, 2016
  • Assistant Manager of the Year Award, 2016
  • McOpCo Outstanding Contribution Award, 2017
  • McOpCo Outstanding Contribution Award, 2018
  • Leading Hospitality Certificate, 2019
  • Briscoe Group Rising Star of the Year, 2023

Languages

English
Full Professional

Timeline

Business Manager

Briscoe Group
12.2022 - Current

Restaurant Manager

Mc Donald's
12.2012 - 09.2022

First Assistant

SUBWAY
06.2010 - 11.2012

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AASTHA SHARMA